Francisco Chavez
MELBOURNE,FL
Summary
A proven executive level professional and operations Manager with 32 years of experience in various roles of the Business Aviation industry. An extremely driven professional with uncompromising loyalty, moral character, and remarkable attention to detail. An unmatched ability to process improvement, Aircraft Sales, focused team building skills, business development, and international business experience with a successful track record of delivering quality under budget. Ambitious and performance-driven professional with progressive growth through client relationship and account management roles. Aerospace expert leveraging Spanish language fluency to expand business development, bring cultural enlightenment to teams, and generate innovative sales strategies for increased market share.
Overview
32
32
years of professional experience
Work History
Director of Interior Design & Sales Support
Embraer Executive Jets
Melbourne, FL
01.2012 - Current
- In current role I am responsible for Customer facing teams that aid in specification of 120 aircraft annually, I also manage any product specific information that goes to Marketing and Contracts for accuracy.
- New business development and product development.
- Trade show presence in support of Sales meetings.
- Key Highlights: Improved customer response and turnaround time by 98%
- Reduced aircraft re-configuration by 99% using smart configuration process while saving over $1.5 million annually in rendering and animations.
- Advised clients on interior design choices such as space and color allocations, layout and coordination of material application.
Senior Customer Account Manager / AOG Team Manager
Bombardier Aerospace
St. Louis, MO
01.2007 - 01.2012
- OEM Representative at completion center, managing relationship between Bombardier and Customer as well as Bombardier and Completion Center.
- Traveled extensively in support of spec sessions and aircraft sales
- Key Highlights: Identified opportunities to enhance Customer experience, developed Customer experience program at Preferred Completion Center (PCC) and delivered high quality aircraft on time
- Developed quality tracking tools to ensure prompt resolution to Customer identified items, and worked with Completions team to find adequate solutions to any problems.
Completions Aircraft Manager
Gulfstream Aerospace
Dallas, TX
01.2006 - 01.2007
- In this role, duties included accurate and prompt coordination of aircraft milestones, I managed production line for all G150 and G200 completions in Dallas reporting directly to site Director
- Supported all aircraft deliveries and made sure deliveries took place on time every time
- Key Highlights: Worked in close relationship with all departments to ensure on time completion of all aircraft under my responsibility, ensure all Customer related items were addressed prior to delivery and maintained a zero incident record.
Director of Completions
Completion Consultants International
Bangkok, Thailand, Thailand
01.2005 - 01.2006
- Senior leader representative on site, in charge of all departments related to modification of a B737 BBJ aircraft for Thai Royal family
- In charge of maintaining all tasks under budget and on time deliverables
- Negotiated with Thai Airways to develop a rotable program and set up a “completion center” style facility in order to accomplish project on time with over 35% profit margin
- Key Highlights: Completed project on time and under budget, worked very close with DAR in order to get proper approvals of all modification and issuance of STC
- Oversaw daily operations to ensure high levels of productivity.
Education
Private Pilot Certificate - undefined
Melbourne Flight Training
2021
Strategic Leadership -
Harvard University
2019
Project Management Professional (PMP) -
PMP Institute
2008
A&P Certificate -
George T. Baker Aviation School
1991
High School Diploma -
Miami Senior High School
Miami, FL1991
Skills
- Critical Thinking
- Independent and self starter
- Verbal and Written Communication
- Decision Making
- Passionate about Business Aviation
- Results oriented
- Entrepreneurial innovative thinker
Timeline
Director of Interior Design & Sales Support
Embraer Executive Jets
01.2012 - Current
Senior Customer Account Manager / AOG Team Manager
Bombardier Aerospace
01.2007 - 01.2012
Completions Aircraft Manager
Gulfstream Aerospace
01.2006 - 01.2007
Director of Completions
Completion Consultants International
01.2005 - 01.2006
Private Pilot Certificate - undefined
Melbourne Flight Training
Strategic Leadership -
Harvard University
Project Management Professional (PMP) -
PMP Institute
A&P Certificate -
George T. Baker Aviation School
High School Diploma -
Miami Senior High School