Heather L. Gustafson

• Collaborate with other UO offices and staff on fee assessment, registration processes, grade collection, grade changes, transcripts, student records, and academic standing processes
• Responsible for creation and maintenance of SIS for current and future terms;
• Develop and deliver training and informational materials for intra- and inter-office staff; create and update web content
• Supervise classified staff; a combination of APAs and OS2s
• Coordinate and manage satellite and online registration operations during student orientations
• Implementation, training, and maintenance decisions within the Office of the Registrar and University of Oregon goals to enhance registration and academic history processes
• Collect and analyze registration and academic history results utilizing Banner and Cognos reporting tools
• Review policy, and tuition and fee changes and updates; determine implementation, training, and communication strategies and methods
• Update forms, petitions, and associated web pages; increase awareness and appropriate usage
• Collaboration and support for COVID-19 student enrollment requirement
• Assist in contract review and evaluation for service/software providers
• Assist with training and updates to student employees in support of RO telephone, email, and form indexing

• Records & Registration
• Responsible for all registration set up and grading setup and execution
• Accountable for webpages and administrative programs information
• In charge of training, training materials, and communications to faculty and staff
• Responsible for evaluation of transcripts; ensure degree audits reflect appropriate information and communicate with advisors and Department Chairs
• Create & maintain course equivalents; communicate acceptable course equivalents with current and prospective students
• Responsible for confirming correct information and sending transcripts, enrollment verifications, and investigative inquiries with appropriate authorization
• Assists with preparation, coordination and execution of commencement ceremonies; ensure accuracy of diplomas and program
• Process residency applications and determine decision for current students, based on current board policy; assist in updating of residency forms
• Process (student loan) deferment forms
• Register students for classes, process drop/add forms; adhere to Academic Calendar
• Answer student and staff inquiries; direct inquiries as appropriate
• Utilization of software/ programs (including SAP/Firefly, WebFocus, SIS, Excel, Word, TES, Transferology)
• Office duties (process mail, answer phones, fax, copy, etc.)

• Selection and Administration of benefits; including implementation and management of 401k, Health, Time Off and Tuition Assistance Policies
• Responsible for recruitment, retention, and termination of employees
• Responsible for performance reviews and compensation
• Created, implemented, and maintained Employee Handbook for both part-time and full-time employees and field and internal staff personnel
• Responsible for ensuring all personnel records were kept up to date with required certifications and/or licenses
• Reports submitted to company president and board
• Responsible for unemployment claims, responses, and hearings
• Responsible for training and onboarding of new employees
• Ensure completion and accuracy of payroll each payroll period (24 times/year) to include deductions for benefits, child support, etc
• Work as employee liaison for all concerns, inquiries, and complaints (prospective, current and former employees)

• Database entry, maintenance, and reporting due quarterly
• Creation and publication of monthly newsletters; production of weekly bulletins; typing of office documents and correspondence
• Scheduling for 4 staff, including travel
• Utilization of MS Office programs (including Excel, Access, PowerPoint, Publisher); internet savvy

• Responsible for all Surgical Services equipment and supplies, while maintaining budgetary guidelines
• Evaluated nurse, nurse anesthetist, and medical doctors’ transcripts for working privileges
• Created and implemented filing system for supply distribution, in-bound and out-bound
• Implemented improvements in personnel system to accommodate reduction of staffing without decreases in manpower needs
• Assessed and recommended changes to equipment and facility utilization
• For more information on other assignments, please contact me.

• Post-Deployment Health Assessment Team, Personnel Retention; completed retention and bonus packages
• Personnel Advancement and Evaluations; completed and submitted for over 150 personnel eligible for advancement
• Responsible for ensuring all personnel records were kept up to date
• Created training calendars for 135 personnel and logistical movement of computer equipment, valued at over $1.3 million, throughout Iraq
• Planned and implemented travel and training for over 45 sites throughout the country of Iraq through coordination with Brigade Surgeons
• Created database that lead to finding over 125 pieces of missing equipment, valued at over $130,000
• Database entry and management, with reports due monthly

• Developed and implemented workload utilization system to manage timecards and overtime for over 71 personnel
• Personnel Retention, Advancement and Evaluation; evaluated transcripts of all licensed personnel, provided input and assisted in preparation and submittal of packets for 40+ personnel
• Responsible for coordination and implementation of multiple projects of varying complexity; dealing primarily with LEAN improvements or quality improvement

Administrative Assistant, Operating Room

• Responsible for all Surgical Services equipment and supplies, while maintaining budgetary guidelines
• Evaluated nurse, nurse anesthetist, and medical doctors’ transcripts for working privileges
• Created and implemented filing system for supply distribution, in-bound/out-bound
  Implemented improvements in personnel system to accommodate the reduction of staffing without decreases in manpower needs
• Assessed and recommended changes to equipment and facility utilization