Summary
Overview
Work History
Education
Skills
Timeline
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Payton Roberts

Fresno,CA

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Served tables upwards of 5,000$, split tabs up to 15 ways, manged alcohol, sushi, teppanyaki, and dinning menus.

Overview

6
6
years of professional experience

Work History

Delivery Driver

DROP
Fresno, CA
12.2020 - 06.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Completed routes averaging 300 packages and 180 stops within 8 hours.
  • Averaged 40 stops a hour in residential areas.

Server

Wassabi On Fire
Fresno, CA
11.2016 - 11.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Cashier Team Lead

Panera Bread
Fresno
02.2015 - 01.2016
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.

Education

High School Diploma -

Clovis North High School
Fresno, CA

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Warm and Friendly
  • Customer Service and Rapport
  • Menu Memorization and Presentation
  • High-Energy and Stamina
  • Cashier Abilities

Timeline

Delivery Driver

DROP
12.2020 - 06.2022

Server

Wassabi On Fire
11.2016 - 11.2020

Cashier Team Lead

Panera Bread
02.2015 - 01.2016

High School Diploma -

Clovis North High School

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Payton Roberts