Barbara Chen
Chula Vista,CA
Summary
Bilingual (English and Portuguese) professional offering more than 15 years' real estate sales experience including comparative market analysis, client acquisition, relationship management, and marketing. Qualified Community Manager with highly goal-oriented nature and proficiency in meeting and exceeding established goals and objectives related to training, selling, education and client relations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Realtor
EXP Realty Of California
San Diego, CA
06.2022 - Current
- Oversee and negotiate offers for real estate purchases on clients' behalf.
- Facilitate closing processes between lender, mortgage companies, buyers and sellers.
- Generate leads through networking activities, cold calling prospects, referrals.
- Maintain current knowledge of laws governing real estate transactions in order comply with regulations.
- Maximize market share by working with clients and building relationships.
- Confer with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Acquire new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Conduct thorough needs analysis and pre-qualification with prospective clients to schedule showings.
Community Manager
GREYSTAR
San Diego
07.2020 - 06.2022
- Closely inspected work performed by contractors, vendors, and other service providers to ensure materials and services aligned with rigorous quality standards, scope, and specifications
- Actively participated in budget preparation for property by evaluating financial statements, reviewing marketing data, and examining operational performance and trends
- Achieved targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making bank deposits, and preparing accurate monthly financial reports
- Controlled expenditures, diligently enforced lease terms and conditions, approved invoices from vendors, contractors, and service providers, and interpreted current market and economic trends to consistently achieve property's occupancy and revenue goals
- Interviewed, hired, trained, and directed high-performing property employees (1 leasing professional, 1 maintenance supervisor, 1 maintenance technician, 1 porter, 1 temporary employee (when necessary).
Assistant Business Manager
ALLIANCE RESIDENTIAL
San Diego
04.2018 - 07.2020
- Collaboratively managed daily business operations spanning rent collection, accounts payable and receivable, team motivation and leadership, and financial planning to meet or exceed revenue goals
- Exhibited sound problem-solving skills to play a key role in resident relations, retention, and satisfaction
- Served as acting business manager during absences, critically assess existing business practices, and recommend feasible improvements to achieve desired performance objectives
- Proactively partnered with sales and marketing team to promote community and maximize occupancy.
Leasing Consultant
UNITED DOMINION REALTY
San Diego
04.2016 - 04.2018
- Steered daily leasing operations by coordinating marketing and advertising strategies, scheduling appointments, and performing diligent follow-up
- Prepared and processed proper documentation for notice to vacate and responded to resident issues encompassing noise disturbances, curb appeal concerns, amended leases, and maintenance requests
- Consistently maintained occupancy at 97%+ and fueled outstanding levels of resident retention.
Education
Some College (No Degree) -
Los Angeles Community College
Los AngelesSkills
- MRI
- Lead2Lease
- RealPage
- RentSentinel
- YieldStar
- OneSite
- Yardi
- Rent Cafe
- OnSite
- Leonardo247
- ADP
- Workday
- Outstanding interpersonal, organizational, presentation, and closing skills
- Adept throughout full range of property management operations including financial administration, marketing, leasing agreements, collections, and building/unit maintenance
- Successfully optimize resident relations through exceptional listening and problem-solving skills
- Fiercely committed to achieving goals for revenue, profit, occupancy levels, and customer satisfaction
- Pricing Negotiation
- Client Relations
- Property Management
- Leasing and Sales
Certification
- California Real Estate License
Languages
Portuguese
Professional
Accomplishments
- June 2023 Top Producing Realtor
Affiliations
- I enjoy the outdoors such as hiking, gardening, tennis, and a beginner in golf.
Timeline
Realtor
EXP Realty Of California
06.2022 - Current
Community Manager
GREYSTAR
07.2020 - 06.2022
Assistant Business Manager
ALLIANCE RESIDENTIAL
04.2018 - 07.2020
Leasing Consultant
UNITED DOMINION REALTY
04.2016 - 04.2018
Some College (No Degree) -
Los Angeles Community College