Summary
Overview
Work History
Education
Skills
Timeline
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Ciara Roark

Hinesville,GA

Summary

Accomplished professional with a robust background in corrections and customer service, notably with the Georgia Department of Corrections. Excelled in crisis management and conflict resolution, significantly reducing contraband instances. Demonstrated exceptional customer service and data entry skills, enhancing patient record accuracy and client satisfaction. Proven ability in facility security and emergency response, ensuring safety and compliance.

Overview

6
6
years of professional experience

Work History

Correctional Officer

Georgia Depaartment Of Corrections
10.2023 - Current
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.

Quality Control Associate

Sharecare
02.2022 - 09.2023
  • Enhanced the accuracy of medical records by conducting thorough chart audits and identifying discrepancies.
  • Tracked and monitored requests for medical records release.
  • Maintained strict adherence to HIPAA regulations during all interactions involving sensitive patient data.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Secured confidential patient information from unauthorized access.
  • Performed regular quality and validation assessments on patient data to verify accuracy.

Customer Service Representative

Scootaround Sales
11.2022 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Convergys
11.2018 - 05.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Coordinated appointments, referrals, and insurance authorizations for seamless transitions between services.
  • Facilitated communication between patients, providers, and insurance companies, ensuring seamless care delivery.
  • Verified benefits and worked with insurance companies to obtain payments.
  • Confirmed patient insurance benefits and checked claim statuses.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Verified insurance and registration data.

Education

High School Diploma -

Tattnall County High School
Reidsville, GA
05.2014

Skills

  • First Aid Training
  • Emergency Response
  • De-Escalation Techniques
  • Conflict resolution skills
  • Observation
  • Stress Tolerance
  • Facility Security
  • Prisoner Transport
  • Gang Awareness
  • File and record maintenance
  • Evidence Preservation
  • Cell Inspections
  • Problem-solving abilities
  • Customer Service
  • Data Entry
  • Computer Proficiency
  • Paperwork Processing

Timeline

Correctional Officer

Georgia Depaartment Of Corrections
10.2023 - Current

Customer Service Representative

Scootaround Sales
11.2022 - 02.2023

Quality Control Associate

Sharecare
02.2022 - 09.2023

Customer Service Representative

Convergys
11.2018 - 05.2019

High School Diploma -

Tattnall County High School

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Ciara Roark