Alycia Small
Logistics Specialist
Ramona,CA
Summary
Multi-faceted Logistics Specialist with solid history of streamlining operations and trimming cost. Reliable and results-driven supply chain manager delivering stellar aptitude for organization, superb people skills and reputation for utmost integrity. Eager to increase productivity and client satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Logistics Specialist
United States Naval Service
San Diego, United States
09.2014 - Current
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
- Shift supervisor of 12 employees, overseeing training, and professional growth of employees.
- Developed team communications and information for meetings.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
- Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications.
Customer Service Associate
Forever 21
Orlando, FL
05.2012 - 05.2014
- Developed and actualized customer service initiatives to decrease wait times.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Issued receipts and processed refunds, credits or exchanges.
- Maintained clean sales floor and straightened and faced merchandise.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Education
Bachelor of Science - Human Services
Southern New Hampshire University
Hooksett, NH 10.2020 - Current
High School Diploma -
East Ridge High School
Clermont, FL 08.2010 - 06.2012
Skills
Inventory restocking
Updating logs
ERP and supply chain software
Inventory management procedures
Spreadsheet tracking
Computer Skills
Teambuilding
Self-Motivated
Creative problem solving
Stock management
Customer service skills
First Aid/CPR
Certification
HAZCOM Training - MAY 29,2020
Timeline
Bachelor of Science - Human Services
Southern New Hampshire University
10.2020 - Current
HAZCOM Training - MAY 29,2020
05-2020
First Aid/CPR Certified
10-2019
Logistics Specialist
United States Naval Service
09.2014 - Current
Customer Service Associate
Forever 21
05.2012 - 05.2014
High School Diploma -
East Ridge High School
08.2010 - 06.2012