Overview
Work History
Education
Skills
Volunteer Experience
Clubs
Certification
Timeline
Generic

Elle Brashear

Raleigh,NC

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Information Assistant

NCSU Student Centers
04.2024 - Current
  • Train newly hired Information Assistants on the policies and procedures of their role and how it is relevant to the operations of NCSU Student Centers.
  • Organize and lead employee meetings throughout the academic year.
  • Send reminders and alerts about certain policies/procedures or adjustments to those policies/procedures.
  • Collaborate with supervisors and employees from other departments within NCSU Student Centers regarding policies/procedures and if changes or updates need to be made.
  • Collaborate with campus officials, such as the police and housing department regarding matters of safety and lost items
  • Collaborate with other campus departments to ensure that policies/procedures are still relevant and necessary for systems to continue operating or if updates are necessary
  • The roles and skills that were specified above for the position of Information Assistant still apply to this role.

Information Assistant

NCSU Student Centers
08.2023 - Current
  • Use a friendly and welcoming demeanor to Interact with customers who are seeking information and/or directions.
  • Maintain professionalism while at the desk and be aware of surroundings and customers who are seeking assistance.
  • Use the implemented system to check out chargers to NC State students.
  • Use the lost and found system to log and track items that are turned in, items that are being looked for, or items that have been or are being picked up.
  • Collaborate with other operations within Student Centers for
  • Attend necessary meetings for my position.
  • Use the 7 point ops system to direct customers to the correct room for events and to see what time events start.
  • Use 7 point ops during my opening shifts to see what lobby tables need to be set out for the day.
  • Set out lobby tables and chairs during opening shifts and put the lobby tables and chairs back in the closet during closing/evening shifts.
  • Answer the phone using the greeting “NC State Student Centers, how can I help you?” and assisting caller with their needs
  • Forwarding calls and emails to organization that will best fit the customers needs
  • Wear the official, required Student Centers uniform when clocking in and during my shift.
  • Keep the desk organized, make sure supplies are in their designated areas, and that chargers are in the correct drawers and stored neatly in their assigned bags.
  • Organize furniture and wipe off whiteboard tables during closing shifts.
  • Call University Police to pick up valuable items turned into the lost and found
  • Make sure I am aware of when and where important events are taking place in Talley Student Union and make sure the next info(s) is aware of these events for their shift.
  • Inform the next Information Assistant on shift about important details, reminders, and/or updates that may come up during my shift.

Reservations Assistant

NCSU Student Centers Events
04.2023 - 08.2023
  • Replied to emails and phone calls to assist customers with booking reservations for events, meetings, or presentations.
  • Used the implemented system in order to process reservation requests for rooms, tables, and/or banners.
  • Used 7 Point Ops to check availability of spaces for clients, as well as what spaces accommodate their requests based on preferred date(s), capacity, and set-up.
  • Interacted with customers in person to answer questions or discuss reservations.
  • Obtained details about the customer’s event they are requesting a reservation for in order to best assist them with their reservation.
  • Developed a knowledge of the operations within Student Centers and specifically Student Centers Events in order to transfer clients/customers to the organization or person that would best be able to assist their needs.
  • Wore the official, required Student Centers uniform when clocking in and during my shift.
  • Collaborated with Reservations manager(s), coordinators, and other Reservations Assistant when necessary in order to best assist a client with their reservation.
  • Sorted reservations in the computer system based on categories and made sure they were sent to the correct event coordinator and/or manager.

Dishwasher

Nonna’s Pizza
08.2021 - 08.2022
  • Operated and maintained dishwasher, hand wash stations, pot-scrubbing station, and trash compactor.
  • Scrubbed pots, pans, and trays by hand or by use of industrial washing machine.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on a continuous basis.
  • Worked in a fast-paced environment, carrying out multiple tasks/duties at once.
  • Operated as a team with others of the same position, as well as collaborating with other positions working within the company.

Education

High School Diploma -

West Cabarrus High School
06.2022

Undergraduate - Conservation Biology

North Carolina State University
10.2024

Undergraduate - Animal Science (BS): Science Concentration

North Carolina State University
10.2024

Skills

  • Customer service
  • Quality Standards Adherence
  • Efficiency
  • Conflict Resolution
  • Communication
  • Punctuality
  • Organizational skills
  • Sanitization protocols
  • Cleaning and sterilization procedures
  • Heavy lifting
  • Time management and ability to think quickly/under pressure
  • Multi-tasking
  • Training
  • Coordinating Meetings
  • Collaboration
  • Task Prioritization
  • Courteous and Professional
  • Computer Proficiency
  • Microsoft Office

Volunteer Experience

  • 09/01/24, Present, Helping Horses-Therapeutic Riding
  • 09/01/24, Present, Wake County Animal Center- North Carolina State University

Clubs

  • 08/01/24, Present, National Parks Service Club - North Carolina State University
  • 08/01/22, 12/01/23, NCSU Marching Band-Power Sound of the South- North Carolina State University
  • 01/01/23, 05/01/23, NCSU Pep Band- North Carolina State University

Certification

  • CITI NC State University 02/24

Timeline

Lead Information Assistant

NCSU Student Centers
04.2024 - Current

Information Assistant

NCSU Student Centers
08.2023 - Current

Reservations Assistant

NCSU Student Centers Events
04.2023 - 08.2023

Dishwasher

Nonna’s Pizza
08.2021 - 08.2022

Undergraduate - Conservation Biology

North Carolina State University

Undergraduate - Animal Science (BS): Science Concentration

North Carolina State University

High School Diploma -

West Cabarrus High School

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Elle Brashear