Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Kerri Howell

Bridgeport,WV

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace. Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Assistant manager

Walmart
  • Serving our customers by leading operations throughout the facility, responsible for various duties, including associates and customers, executing plans, implementing policies and procedures
  • Striving for excellence in all aspects of the business, driving store experience, maintaining financial goals, and providing personable skills to the associates and customers.On Air Talent

Customer Service Manager

Walmart
  • Customer Service oriented, worked on the transformation of the customer service score to lead the market
  • Responsible for the daily operations, hiring, scheduling, resolving technical problems on the front and as well as teaching others to do the same., Worked with team, managing start to finish remodeling of store
  • Managed team of associates to a successful completion of remodel
  • Developed finesse' notes that were carried on to other locations.

Customer Service

Jewelry Sales, Walmart
  • Sales, reaching and maintaining increases, responsible for receiving, returns, register operations, modular sets, etc.Producer

Apparel Sales, Walmart
  • Accomplished setting of modulars with modular integrity, setting features, ticketing merchandise, freight flow
  • Accomplished best inventory in apparel while leading test scanning and inventory preparations.Store planning

Store Manager

Walgreens
04.2019 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Also served as digital champion, Recruiting and retention champion for the district. Developed team members to become certified technicians, while becoming a PTCB certified technician also.

Co Manager

Walmart
06.2014 - 02.2018
  • Approved regular payroll submissions for employees.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Facilitated change management activities for department and staff of Number individuals.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.

Continuity of ensure detail are completed on multiple projects, while maintaining deadlines and keeping with engagement of both customers and team members. Scheduling and planning for projects.

Education

Associates - Communications/Business

Art institute of Pittsburgh
Pittsburgh, PA

Skills

  • Creative problem solver
  • Listening skills
  • Excellent communication skills
  • Strong organizational skills
  • Conflict resolution
  • Inventory control
  • Customer service
  • Adaptability
  • Courteous demeanor
  • Fast learner
  • Energetic work attitude
  • Floor set design and visual displays
  • Cash management
  • Store maintenance
  • Local/state health laws
  • Training development
  • Planning and ExecutionAccomplishments
  • Conflict Resolution
  • Responsible for handling customer account inquiries, accurately providing information to ensure resolution of
  • Product/service complaints and ensure customer satisfaction
  • Customer Assistance
  • Worked with company systems such as task Management and diligently completed all assigned tasks, working
  • Overtime as needed
  • Attended several hiring fairs to drive hiring for the market and store
  • Earned highest marks for customer satisfaction, company-wide
  • Scheduling and Coordinating
  • Vendor Performance Monitoring
  • Recruiting and Interviewing

Certification

  • Licensed pharmacy technician

Additional Information

National PTCB technician certification

CPR certification

Timeline

Store Manager

Walgreens
04.2019 - Current

Co Manager

Walmart
06.2014 - 02.2018

Associates - Communications/Business

Art institute of Pittsburgh

Assistant manager

Walmart

Customer Service Manager

Walmart

Customer Service

Jewelry Sales, Walmart

Apparel Sales, Walmart
Kerri Howell