Tyson Hines
Valrico,FL
Summary
Dedicated Customer Service professional with the drive and skills personally to help fulfill any request or need for customers, Motivated to maintain customer satisfaction and retaining their loyalty to the company. Solid team player with an outgoing and empathetic personality as well as A drive for learning and success, not only for personal growth but for the team members and company as a whole. Passion for helping others find success within the team and group, willing to take on roles and responsibility's as seen fit by the situation and employer.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Associate
Publix
Brandon, FL
10.2019 - Current
- Restocked products based on available inventories and customer demands.
- Completed inventory counts, reordered stock and removed expired items from supply.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Executes excellent sales floor merchandising and selling.
Meat Clerk
Publix
Brandon, FL
10.2019 - Current
- Completed inventory counts, reordered stock and removed expired items from supply.
- Documented customer orders and conveyed special requests to kitchen staff.
- Taking customer orders and helping them with their needs and requests with product.
Education
High School Diploma -
Brandon High School
Brandon, FL 04.2015 - 04.2015
No Degree - Small Business Administration And Management
The Art Institute of Tampa
Tampa, FL 04.2017 - 08.2019
Skills
Self-direction
Cross-functional team collaboration
Negotiation
Receiving support
Stocking and replenishing
Customer support
Empathetic
Determination
Want to fulfil needs of customer and teams
Creating Google documents for personal recounting.
For specific things I do in my free time be it, watching stocks, the news or even playing games or dabbling with some other editing software I tend to go out of my way and create specific Google documents for each individual thing. Compiling numbers or prices of items, creating cells to find the sum of what I'm currently trying to mark or even just as simple as a check list for my personal things around the house. It's not much and still being a 'Novice" I would consider myself fairly fluent with working with the application. Willing and ready to learn more and being molded by what I come across with my findings.
Timeline
Customer Service Associate
Publix
10.2019 - Current
Meat Clerk
Publix
10.2019 - Current
No Degree - Small Business Administration And Management
The Art Institute of Tampa
04.2017 - 08.2019
High School Diploma -
Brandon High School
04.2015 - 04.2015