Laura L. Mercer
109 Limerick Cove, Hutto,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Children's Blood And Cancer Center
Austin, TX
08.2002 - Current
- Support 10 physicians and 17 nurse practitioners in the outpatient medical office and the hematology / oncology unit of Dell Children's Medical Center by coordinating administrative functions.
- Coordinate and maintain physician and nurse practitioner professional licensing and credentials, certifications and medical organizations.
- Respond to telephone, email and other correspondence to facilitate communication and enhance business processes.
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Maintain provider calendars, organize logistics and materials for meetings, arrange meeting spaces and take detailed notes for later dissemination to key stakeholders.
- Control costs, optimize spending and facilitate inventory control for all non-medical equipment and supplies. Reconcile inventory levels and submit documentation for cost center to maintain appropriate budget constraints.
- Work with management team to implement updated policies and procedures for the organization.
- Executed and maintain record filing system for all CBCC providers and employees to improve document organization and management.
- Seamlessly interact with colleagues to plan and complete special projects of varying complexity.
- Coordinate and book conference, airfare, hotel and ground transportation to facilitate successful travel for the CBCC team.
- Process all expenses and reimbursements for the department.
- Research, propose and implement vendor agreements to decrease costs and improve services.
- Facilitate and coordinate the intricacies of new physician and nurse practitioner recruitment and interviewing processes with existing provider team and executive level personnel.
- Assist with the onboarding of incoming providers and ancillary staff, supporting physician departures and retirement.
- Handle logistics, catering and agendas for interviewing, business meetings and special event planning.
- Submit maintenance requests, oversee, or execute repairs to the clinic space and equipment.
- Cross-trained new Clinic Office Coordinator in job responsibilities, company policies and safety procedures for rapid onboarding to maximize team agility and performance.
- Approved timekeeping data for employees in KRONOS.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines of the Children's Blood and Cancer Center.
Center Manager
Integrated Mental Health
1600 West 38th Street, Suite 404, Austin, TX
05.1996 - 02.2002
- Coordinated daily business functions between front office, medical records and providers.
- Managed 5 office support staff and 11 Psychiatrists and Therapists at clinic site serving between 80-120 patients per day.
- Conducted support staff interviews and completed employee performance evaluations.
- Specialized in conflict resolution, documentation of incidents, making disciplinary and/or corrective action plans and terminations as needed.
- Developed, analyzed, organized, and evaluated office operations and processes to streamline and improve quality and efficiency of work flow.
- Created training plans and check lists for Patient Service Representative, Medical Records Technician, and Team Leader.
- Audited daily revenue and charges, weekly productivity reports, and patient accounts.
- Listened to and addressed complaints of patients, providers and staff.
- Counseled patients in the clinic setting who could not pay for services rendered and established payment plans.
- Researched and generated adjustments, write offs, transfers and refunds on accounts needing correction.
Education
High School Diploma -
Pemberton Township High School
Pemberton, NJ06.1988
Skills
- Meticulous Attention to Detail
- Strong Organizational Skills
- Judgment and Decision Making
- Business Administration
- Task Prioritization
- Verbal and Written Communication
- Professional and Courteous
- Schedule Management
- Supply Inventory Control
- Administrative Procedures
- Travel Coordination
- Critical Thinking and Complex Problem Solving
Timeline
Administrative Assistant
Children's Blood And Cancer Center
08.2002 - Current
Center Manager
Integrated Mental Health
05.1996 - 02.2002
High School Diploma -
Pemberton Township High School
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