Mikayla Atkins
Forest Park,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Human Resources Manager
Black Ark Consulting
Atlanta, Georgia
02.2017 - 03.2021
- Led recruitment process with organization and passion.
- Informed employees on benefits, and managed safety and wellness programs.
- Brainstormed and initiated programs that impacted company in positive ways.
- Handled employee complaints, concerns, and personal matters with confidentiality and professionalism.
- Aimed to create motivational company culture where employees remained happy and satisfied.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Leveraged cost-effective digital systems to manage payroll and benefits programs.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Devised hiring and recruitment policies for [15]-B.A.C employees
Human Resource Receptionist
Sevan221
Forest Park, GA
07.2012 - 01.2017
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Assisted with meetings and presentations within company.
- Managed employee exit interviews and paperwork.
- Efficiently delivered personnel information to management for speedy corrective action.
- Answered and directed 80 outbound and inbound phone calls per day.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
Manager
Keba Sandwiches
Atlanta, Ga
04.2010 - 04.2012
- Develop employees by providing ongoing feedback, establishing performance expectations, and conducting performance reviews
- Continually strives to develop staff and other assistant managers in all areas of restaurant and for professional development
- Training and developing Crew Members, Managed development and performance restaurant team and work with HR and restaurant leadership team in hiring and training of seasonal staff
- Communicates constant basis with Area Manager regarding restaurant performance and challenges; makes recommendations for improvement when necessary
- Assist Food & Beverage Manager with establishing short and long term strategic plans for the outlets
- Create & Nurture Culture: Develop, encourage, and model a fun, positive, family-style work environment
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge; customer demands.
- Managed; trained over 20 employees
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing; technology upgrades.
- Compiled data highlighting key metrics to report information determine trends; identify methods for improving store results.
Education
Associate of Arts - Homeland Security
Trident University International
Cypress, CA03.2015
Skills
- Employee Development
- Budget Administration
- Efficient and Detail-Oriented
- CRM Software
- Data Entry and Maintenance
- Customer Account Management
- Upselling Products and Services
- Verbal and Written Communication
- De-escalation Techniques
- Multitasking and Prioritization
- Negotiation Tactics
- Relationship Building
Timeline
Human Resources Manager
Black Ark Consulting
02.2017 - 03.2021
Human Resource Receptionist
Sevan221
07.2012 - 01.2017
Manager
Keba Sandwiches
04.2010 - 04.2012
Associate of Arts - Homeland Security
Trident University International
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