Joanne Roy

• Performed duties in accordance with applicable standards, policies and regulatory guidelines .
• Provided support and mentoring to care management and MHK SMEs to increase knowledge, efficiency and satisfaction in their roles.
• Supported the QHP Massachusetts Care Management MHK implementation in the role of the Test Lead.

Provided care management support to Tufts Health Plan members engaged in a Program when their case manager was not available. The goal was to ensure a seamless experience.

Completed all tasks assigned for a Special Project efficiently and on time.

• Hired exceptional candidates and led staff to maximize productivity .
• Communicated with internal and external customers positively with particular attention to problem resolution.
• Supported regulatory compliance by overseeing audits and mentoring staff to promote and verify adherence.
• Supported staff through education and new opportunities to grow professionally.