Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawna Gibson

Texas City,TX

Summary

Developed skills in busy business office environment, focusing on organizational efficiency and financial management. Expertise in data entry and customer service, ensuring smooth operations and client satisfaction. Looking to bring strong foundation in administrative, records and financial support. Experience in managing patient information, ensuring accuracy, and maintaining confidentiality. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in electronic medical records systems and data entry.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Business Office Manager

The Phoenix Post-Acute
01.2022 - Current
  • Performed accounts receivable collections for past due accounts by conducting collection calls.
  • Discovered and rectified resident Long Term Medicaid.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Worked with multiple departments to check proper billing information.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Ensured strict adherence to HIPAA guidelines while handling sensitive patient information during the billing process.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted and adjusted payments from insurance companies.

Health Information Manager

The Phoenix Post Acute
01.2022 - Current
  • Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
  • Maintained relationships with medical providers, suppliers, and reporters.
  • Increased efficiency in handling medical records by transitioning from paper to electronic health records systems.
  • Promoted a culture of continuous improvement, conducting regular audits to identify areas for enhancement in health information management processes.
  • Enhanced patient privacy by implementing strict confidentiality policies and procedures in managing health information.
  • Developed comprehensive training programs for staff on proper documentation practices and adherence to regulatory guidelines.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Ensured full HIPAA compliance by conducting regular audits and reviewing policies and procedures.
  • Assisted clients in understanding their rights under HIPAA laws through consultations, increasing satisfaction rates among patients concerned about privacy issues.

Education

Certification - Medical Billing And Coding

Brightwood College
Corpus Christi, TX
12-2017

High School Diploma -

Roy Miller High School
Corpus Christi, TX
05-2005

Skills

  • Accounts receivable
  • Relationship building
  • Office administration
  • Scheduling appointments
  • Records management
  • Business recordkeeping
  • Teamwork
  • Customer service
  • Attention to detail
  • Multitasking
  • Problem-solving abilities
  • Organizational skills
  • Microsoft office
  • Data entry

Certification

  • HIPAA Certified
  • CPR/ First Aid/ AED Certified

Timeline

Assistant Business Office Manager

The Phoenix Post-Acute
01.2022 - Current

Health Information Manager

The Phoenix Post Acute
01.2022 - Current

Certification - Medical Billing And Coding

Brightwood College

High School Diploma -

Roy Miller High School

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Shawna Gibson