Highly motivated, committed and reliable Medical Support Professional with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant/Medical Office Manager/Team Lead
Care+ Pediatrics Urgent Care (Full Time 40 Hrs/wk)
12.2022 - Current
Accustomed and proficient with Quest Diagnostics, Dr Chrono, Athena Health and Solv EHR systems
Prepare treatment rooms for patient examinations and assist provider as needed in treatment rooms
Escorts patients to exam rooms, measure vital signs, obtain symptoms and medical history pertaining to visit
Ordering, performing, and entering results for all point of care testing pertaining to patient visit
Medication and injection administration as directed by provider
Performing blood draws, suture removal, ear lavage, dressing changes, EKG and X-ray as directed by provider
Skilled in phlebotomy, IV placement and catheterization
Disinfecting, cleaning, and stocking treatment rooms per clinic guidelines in compliance with legal regulations
Proper disposal of sharps and biohazardous materials
Assisting patients with registration process which includes: Patient Check-In, Insurance Capture, Insurance Verification, Collecting and Posting of patient payments and ensuring correct demographic information
Perform follow-up calls to patients
Safeguard sensitive information pertaining to patients
Participate in team meetings with vendors
Participate in team meetings with practice manager to manage and improve clinical efficiency in immediate areas
On a weekly basis, conduct inventory and supply orders to be placed by practice manager
On a weekly basis, summarize areas of improvement for clinic issues that arise
Assist practice manager in resolving patient concerns at clinic on case-by-case basis
Responsible for weekly site walk-throughs
Monitor the progress of work abilities to identify areas of improvement for team members and obtain assistance from their supervisor to provide adequate coaching
Assists practice manager with leadership duties such as leadership meetings and events
Follow up with providers on unsigned orders and clinical notes
Reviewing ICD 10 codes and modifiers on billing slips
Submitting billing slips to insurance companies for payment
Processing and posting of payment batches for clinic
Ensure appropriate staffing for coverage of clinic by creating monthly schedules for receptionists and medical assistants
Monitoring of employee hours worked and enforcement of schedule to avoid overtime
Implementing and setting priorities and deadlines
Implementing continuous education.
Nurse Technician
Oklahoma Heart Hospital PCCU (Full Time 36 Hrs/wk)
02.2022 - 02.2023
Skilled with providing direct patient care by answering call lights and requests, assisting patients with meals and feedings, turning, positioning and ambulating patients as necessary
Maintains patient stability by checking vital signs, checking blood sugar levels, recording appropriating intake and output along with hourly rounding
Experience with collecting urine and stool samples
Trained in preparing ice/heat packs, applying restraints and sitting with appropriate patients as directed
Performing EKG’s, collecting 24 hour urine as directed.
Care Team Associate
OU Medical Center Edmond (Full Time 36 Hrs/wk)
10.2021 - 02.2022
Skilled with providing direct patient care by answering call lights and requests, assisting patients with meals and feedings, turning, positioning and ambulating patients as necessary
Maintains patient stability by checking vital signs, checking blood sugar levels, recording appropriating intake and output along with hourly rounding
Experience with collecting urine and stool samples
Trained in preparing ice/heat packs, applying restraints and sitting with appropriate patients as directed.
Ophthalmic Technician
BVA Advanced Eye Care (Full Time 40 Hrs/wk)
11.2020 - 10.2021
Accustomed with Doctorsoft Eye EHR clinical charting software
Assists patients to exam room, then proceed to get the patient ready for the appropriate appointment type
Skilled with documenting appropriate and correct past and current patient medical history
Experience working directly under glaucoma and cataract specialists and with performing testing that includes OCT, VF, IOL Master, Argos, Interferometer, Corneal Topography, Corneal Pachymetry, etc
Trained in completing patients refill requests for medications with proper dosage.
Front Desk Coordinator/Optometric Technician
Massengale Eye Care (Full Time 36 Hrs/wk)
12.2018 - 07.2020
Accustomed with Integrity and AdvancedMD clinical charting software
Assists patients in correct check in/check out protocols, verifying demographics, insurance information and proper follow up appointment types
Experienced with the input of insurance information and getting the policy details, i.e
Plan name, deductible, co-insurance, co-pay
Assists office in proper coordination and making sure that the visit is smooth and uncomplicated for each and every patient
Contact next day appointments and no-shows.
Certified Medical Assistant
PREMIERE PEDIATRICS
11.2016 - 04.2018
Accustomed with ERHEnergy charting software
Assist the patients to their assigned exam rooms, then proceed to get the patient ready for the appropriate appointment type and acquire their vitals
Giving and handling vaccines and proper medication as requested and ordered by the provider
Documenting vitals, vaccines/medications, dosage amount and site given.
Receptionist
Women's Healthcare Of Norman (Full Time 40 Hrs/wk)
07.2015 - 10.2016
Familiar with MS Word, Excel and eClinical software
Organization and document handling: Responsible for scanning and organizing sensitive documentation while following HIPAA guidelines and promoting efficient clinic operation
Responsible for delivering appropriate paperwork to other staff in a timely fashion
Maintaining patient relationships: Answered and returned phone calls and scheduled appointments to facilitate patient care
Patient communication: Explained complex patient care packages and financial details to patients in an easily understandable way.
Education
Associate of Science -
Oklahoma City Community College
Oklahoma City, OK
Associate of Science -
Rose State College
Oklahoma City, OK
High School Diploma -
Newcastle High School
Newcastle, OK
05.2015
Skills
HIPAA Compliance
Electronic Health Records
Medical billing and coding
Medical Terminology
Specimens collection and processing
Patient Scheduling
Patient documentation
Patient Flow Management
Customer Service
Administration
Communication
Policies and Procedures
Certification
BLS Certification - American Heart Association
Certified Medical Assistant - St. Augustine School of Medical Assisting
References
References available upon request.
Timeline
Certified Medical Assistant/Medical Office Manager/Team Lead
Care+ Pediatrics Urgent Care (Full Time 40 Hrs/wk)
12.2022 - Current
Nurse Technician
Oklahoma Heart Hospital PCCU (Full Time 36 Hrs/wk)
02.2022 - 02.2023
Care Team Associate
OU Medical Center Edmond (Full Time 36 Hrs/wk)
10.2021 - 02.2022
Ophthalmic Technician
BVA Advanced Eye Care (Full Time 40 Hrs/wk)
11.2020 - 10.2021
Front Desk Coordinator/Optometric Technician
Massengale Eye Care (Full Time 36 Hrs/wk)
12.2018 - 07.2020
Certified Medical Assistant
PREMIERE PEDIATRICS
11.2016 - 04.2018
Receptionist
Women's Healthcare Of Norman (Full Time 40 Hrs/wk)
07.2015 - 10.2016
Associate of Science -
Oklahoma City Community College
Associate of Science -
Rose State College
High School Diploma -
Newcastle High School
BLS Certification - American Heart Association
Certified Medical Assistant - St. Augustine School of Medical Assisting
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