Olga Robinson
Lakeland,FL
Summary
Attentive and detail-oriented corporate medical assistant with expertise in patient-facing and office-based tasks. Proficient in multitasking and organization, ensuring efficient chart organization, patient room preparation, and diagnostic support. Skilled in operating Fluoroscope-guided Injection procedures and administering medications. Excellent communication skills and a positive attitude contribute to optimal patient care. Independent worker with US work authorization for any employer. Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 6 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cooperate Medical Administrative Assistant & (CMA)
Anchor Spine and Joint
10.2020 - 11.2024
- Managed and processed Prior Authorizations for medications using Cover My Meds and medication refill request, ensuring timely access to medication for patients
- Utilized electronic health records for efficient tracking and management
- Prepare referral orders for patients
- Prepare and schedule Preoperative Medical Clearance
- Collected and document patient medical information and Triage
- Communicate clearly and effectively with patients to verify information, determine purpose of visit, type of procedure
- Enter and operation of Fluoroscope C-Arm for image guided Injection procedures
- Enhanced patient outcomes by providing education on procedures, and other physician instructions
- Prepared and draw up medications to be administered via injection to alleviate patient symptoms
- Assist Physicians with Post Op wound care and drain removal
- Manage front office communication with patients
- Schedule appointments; verify times with patients; prepare charts, pre-admission and consent forms
- Answer calls in timely manner, and collect patient payments
- Appointment Scheduling, request medical records
- Called and E-Prescribe to submit prescriptions and
- Maintain detailed EMR with E-Clinical
- Maintain medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Called patients to confirm scheduled appointments day in advance.
Private Home Health Care Aide
Carole Rollins
08.2018 - 09.2020
- Private Duty Home Health Aid- Maintain overall health of patient
- Enhanced patient satisfaction level by 95% through delivery of compassionate care
- Maintain stalled wound
- Dressing change twice weekly for laceration on neck
- Change dressings on PEG tube, PEG feedings performed for patient
- Monitor patient's vitals daily, coordinate with patients' other care takers and family on progress and or changes
- Manage and administer prescribed medications
- Revived basic physical activity in post stroke client by providing high quality companionship
- Maintained scheduled daily basis for exercise assistance with PT, ST and OT
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
Lead Account Executive
Campaign Development Corp
02.2018 - 09.2018
- Achieve and exceed goals through performing selected number of B2B customer acquisitions in assigned territories each day/week
- Suggest appropriate services to business owners on basis of analysis and needs of customer
- Properly assist customer with needs through follow up when shipment of devices arrives
- Port numbers and transfer data from device to new device
- Provided leadership and direction to grow team portfolio and increase revenue by 85%
- Structured and finalized secured loans for clients
- Met with customers to assess needs and propose customized solutions
- Resolved escalated customer issues and boosted retention rates by 75%
- Engaged employees in business processes with positive motivational techniques
Store Manager
Check N Go
09.2014 - 08.2017
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance
- Coached employees and trained on methods for managing various aspects of sales, complicated issues, and difficult customers
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Trained team members in successful strategies to meet operational and sales targets
- Consulted with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Multiplied earnings 75% through sales goal achievement, customer service improvements and commitment to team objectives
- Planned and prepared work schedules to assign seven-member team to specific tasks
- Maintained company's visual merchandise standards through general housekeeping, including Model Store Standing
Store Manager
Dollar General Corporation
04.2007 - 06.2009
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Diploma - Clinical Medical Assistant
Southern Technical College
Brandon, FL12.2020
Associate - CIS Business & Management Technology
Florida Technical College
Lakeland, FL11.2013
Associate - Medical Administrative Assistant
Florida Technical College
Lakeland, FL11.2012
Skills
- Aseptic technique
- Clerical Experience
- EMR Systems
- HIPAA Compliance
- Medical Imaging
- Medical Scheduling
- Medical Terminology
- Office Management
- Patient Care
- Phone Etiquette
- Triage
Certification
- Certified Clinical Medical Assistant (CCMA), National Healthcare Association, 12/01/20, 12/01/22
- CPR/AED BLS Certification For Healthcare Professional, American Heart Association, 07/01/20, 07/01/22
Personal Information
Work Permit: Authorized to work in the US for any employer.
Awardsandscholarships
- Directors List, 11/01/19, Southern Technical College
- Perfect Attendance, 11/01/19, Southern Technical College
Languages
Spanish
Limited Working
Timeline
Cooperate Medical Administrative Assistant & (CMA)
Anchor Spine and Joint
10.2020 - 11.2024
Private Home Health Care Aide
Carole Rollins
08.2018 - 09.2020
Lead Account Executive
Campaign Development Corp
02.2018 - 09.2018
Store Manager
Check N Go
09.2014 - 08.2017
Store Manager
Dollar General Corporation
04.2007 - 06.2009
- Certified Clinical Medical Assistant (CCMA), National Healthcare Association, 12/01/20, 12/01/22
- CPR/AED BLS Certification For Healthcare Professional, American Heart Association, 07/01/20, 07/01/22
Diploma - Clinical Medical Assistant
Southern Technical College
Associate - CIS Business & Management Technology
Florida Technical College
Associate - Medical Administrative Assistant
Florida Technical College
Similar Profiles
Teresa FernandezTeresa Fernandez
Clinic Office Coordinator at Mi Spine Joint & Joint Care / Restore Spine & JointClinic Office Coordinator at Mi Spine Joint & Joint Care / Restore Spine & Joint
Sarah BurksSarah Burks
Director of Accounting at Baylor Scott & White Texas Spine & Joint HospitalDirector of Accounting at Baylor Scott & White Texas Spine & Joint Hospital
Robynn LoweRobynn Lowe
Family Nurse Practitioner at Advanced Spine and Joint Medical CenterFamily Nurse Practitioner at Advanced Spine and Joint Medical Center