Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charrion Anderson

St. Louis,MO

Summary

Professional Technician bringing more than seven years in both commercial and residential settings. Hard working, self motivated and dependable. Detail-orientated and highly effective at multitasking in competitive, high-energy and fast paced environments while juggling multiple priorities. Resourceful professional with background in telecommunications infrastructure maintenance and HVAC. Known for completing tasks efficiently and maintaining high productivity levels. Skilled in cable splicing, fault diagnosis, and network configuration. Excels using problem-solving abilities, communication skills, and adaptability to ensure seamless operation and customer satisfaction.

Overview

18
18
years of professional experience

Work History

I&R Fiber Technician

Adex/Frontier
09.2021 - Current
  • Completed reports documenting work performed at customer sites in an accurate manner.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Measured signal strength of televisions, telephones and internet connections to verify adequate performance.
  • Communicated with customers to access work areas and explain work.
  • Pulled lines to proper tension for safety and durability of installation work.
  • Installed, set up and repaired devices and system components.
  • Performed physical installation of fiber optic cables in various locations, including aerial and underground.
  • Repaired damaged fibers using specialized tools such as fusion splicers.
  • Utilized software applications to monitor and troubleshoot telecom devices from remote locations.
  • Spliced cables with hand tools, epoxy or mechanical equipment.
  • Climbed poles and entered tunnels, buildings, trenches or manholes to accomplish various job tasks.

Field Manager

Spectrum Cable
09.2019 - 01.2021
  • Executed and managed both commercial and residential routes, maintaining consistent service standards.
  • Oversaw damage claims and meticulously filed reports, ensuring accurate documentation and resolution.
  • Supervised a team of 17 technicians in the field, ensuring efficient operations and high-quality service.

Service Manager

The Lipton Group
St Louis, MO
06.2010 - 09.2019
  • Communicate and maintain good relations with manufacturing representatives and dealers.
  • Interpreted blueprints, diagrams, piping schemes, and engineering specifications to diagnose and repair units.
  • Maintained detailed records of time and materials used for each job, ensuring accurate documentation.
  • Performed maintenance on boilers, hot water systems, gas heating equipment, and food service equipment, ensuring optimal functionality.
  • Verified job completion and closed out work orders, addressing any discrepancies.
  • Worked overtime, holidays, and weekends to meet company needs.
  • Oversaw all services and work spaces in the shop, ensuring smooth operations.
  • Delegated and directed service tasks, monitoring progress of all current and pending projects.
  • Consistently delivered exceptional customer service by offering knowledge, advice, and addressing questions and concerns.
  • Monitored service performance metrics to identify areas of improvement.
  • Guided department employees on changes from management.
  • Ensured compliance with applicable laws and regulations related to services provided.
  • Established key performance indicators (KPIs) for the service team to measure success and productivity.
  • Assigned work and monitored performance of project personnel.
  • Created written estimates and obtained customer consent to proceed.
  • Produced thorough, accurate and timely reports of project activities.
  • Established and enforced safety protocols to ensure a safe working environment for all employees.
  • Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
  • Trained new employees on the use of customer relationship management software systems.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Coordinated with sales and marketing teams to develop service offers and promotions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints in a timely manner.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Proposed or approved modifications to project plans.

Area Manager

St. Louis Cardinals
04.2015 - 01.2019
  • Coached, developed and motivated team to achieve revenue goals.
  • Resolved customer complaints regarding sales and service.
  • Inspected store facilities regularly to ensure compliance with safety regulations and standards.
  • Boosted team morale and overall revenues by creating and implementing sales contests.
  • Resolved conflicts between employees or customers in a professional manner.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.

Floor Layer

Krys-tile Flooring Systems
08.2006 - 07.2010
  • Picked up orders from inventory locations
  • Operated wide variety of equipment including power saws, sanders, grinders, drill press, forklift and basic hand tools
  • Followed standards and procedures to maintain a safe work environment
  • Repaired flooring and remodeled bathrooms and kitchens
  • Cut and installed insulation for residential and commercial buildings

Environmental Service Technician

Harrah’s Casino
02.2007 - 06.2009
  • Kept janitorial closets cleaned and organized
  • Dismantled, cleaned, and replaced light fixtures
  • Washed and spot-cleaned files, desktops, office glass, doors and walls
  • Cleaned furniture and carpet
  • Operated compactors and balers to discard cardboard boxes and trash
  • Cleaned building floors by sweeping, mopping, scrubbing, and vacuuming
  • Properly labeled and diluted all cleaning solutions

Education

HVAC -

Ranken Technical College
St. Louis, MO
01.2012

Floor Layer Trade -

Florissant Valley Community College
St. Louis, MO
01.2010

High School Diploma -

Hazelwood East High School
St. Louis, MO
01.2007

Skills

  • HVAC/EPA Certified
  • OSHA Certified
  • Focused on Safety
  • Self starter
  • Fast learner
  • Ability to lift 50 pounds
  • Billing/coding
  • Microsoft word
  • Microsoft excel
  • Time management
  • Adaptable
  • Exceptional management skills
  • Ability to read blueprints
  • Optical network design
  • Fiber optic testing
  • Fiber splicing expertise
  • Fusion splicing

Timeline

I&R Fiber Technician

Adex/Frontier
09.2021 - Current

Field Manager

Spectrum Cable
09.2019 - 01.2021

Area Manager

St. Louis Cardinals
04.2015 - 01.2019

Service Manager

The Lipton Group
06.2010 - 09.2019

Environmental Service Technician

Harrah’s Casino
02.2007 - 06.2009

Floor Layer

Krys-tile Flooring Systems
08.2006 - 07.2010

HVAC -

Ranken Technical College

Floor Layer Trade -

Florissant Valley Community College

High School Diploma -

Hazelwood East High School

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Charrion Anderson