Summary
Overview
Work History
Education
Skills
Timeline
Generic

Betty Jo Hebert

Gray,LA

Summary

Proven Office Manager for a small business with a track record of enhancing customer satisfaction and streamlining billing processes at Irish Channel Cleaning. Demonstrates exceptional customer service, leading to improved efficiency and client relations. Skilled in office administration and adept at fostering positive team dynamics.

Overview

38
38
years of professional experience

Work History

Office Manager

Irish Channel Cleaning
01.2016 - 06.2021
  • Monitored financial transactions, ensuring accurate billing procedures and minimizing discrepancies through out the day.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Managed Estimate/cleaning inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Resolved client complaints professionally, maintaining positive relationships with customers.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Enhanced Client satisfaction by efficiently managing estimates, schedule cleanings and addressing concerns promptly.
  • Coached employees through day-to-day work and complex problems.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Spoke with Landlord about maintenance requests, to address repairs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Attendance Clerk

TPSB
08.2005 - 06.2008
  • Collaborated with guidance counselors to identify students at risk due to poor attendance and develop appropriate interventions.
  • Maintained accurate records of all absences, truancy issues, and disciplinary actions.
  • Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
  • Input daily attendance information into office database.
  • Called parents and guardians to inquire about late or truant students.
  • Supported school administration by generating accurate attendance reports for decision-making purposes.

Cashier

Savoie's Mobil
04.1992 - 03.1997
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in store and cooler.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Cashier

K-Mart Store
06.1983 - 05.1987
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases and locate items.
  • Stocked, tagged and displayed merchandise as required.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

High School Diploma -

H.L. Bourgeois High School
Gray, LA
05-1984

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Customer relations
  • Payroll processing
  • Credit and collections
  • Billing

Timeline

Office Manager

Irish Channel Cleaning
01.2016 - 06.2021

Attendance Clerk

TPSB
08.2005 - 06.2008

Cashier

Savoie's Mobil
04.1992 - 03.1997

Cashier

K-Mart Store
06.1983 - 05.1987

High School Diploma -

H.L. Bourgeois High School

Similar Profiles

CREATE PROFILE
Betty Jo Hebert