Amy Webster
Waverly,NY
Summary
Enthusiastic Housekeeping Supervisor offering 5 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality and service initiatives. Hardworking and resourceful with strong communication skills and an adaptable approach. Efficient in housekeeping operations to support all guest needs.
Overview
13
13
years of professional experience
Work History
Executive Housekeeper
Hampton Inn
Sayre, PA
03.2014 - Current
- Collaborated with front desk to respond promptly to all guest requests
- Managed team of 12 personnel in busy hotel with 70 rooms
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
- Reviewed employee performance and devised improvement plans
- Supervised and supported all new personnel to maximize quality of service and performance
- Created schedules, shift reports and other business documentation
- Ordered housekeeping supplies and guest toiletries
- Increased employee loyalty and reduced turnover by implementing innovative operational practices, including reward programs
- Stocked room attendant carts with supplies
- Facilitated improvements to workflow and room turnover with hands-on, proactive management style
- Submitted repair requests to maintenance team
- Reduced process gaps by managing inventory control to meet client demands
- Supervised and scheduled a team of 12 housekeepers
- Removed trash and dirty linens from room attendant carts
Security Guard
Kellington Protective Services
Williamsport, PA
12.2011 - 03.2014
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Solved problems quickly and provided precise and clear information while working under minimum supervision
- Warned persons of rule infractions or violations and evicted violators from premises
- Monitored and authorized entrance and departure of employees, visitors and other persons
- Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant
Store Clerk Cashier
Tygart Beverage
Troy, PA
04.2009 - 10.2011
- Took payment for purchases by cash, credit, debit and personal check and provided the correct change
- Inspired customers to try new items by educating on beers and store promotions
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Helped customers find specific products, answering questions and offering advice
- Properly verified customer identification for alcohol or tobacco purchases
- Collected merchandise from store and back-end locations for customer purchases
- Restocked coolers and shelves when needed
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy
- Operated pallet jack equipment to lift and transport stock
- Arranged updated promotional displays as needed
- Assisted customers to find appropriate products, answered product questions and provided product solutions
- Accurately handled over $800 of payments daily in cash and credit cards payments for alcohol products
- Received product orders, unloaded merchandise and arranged store stock into appealing displays
- Counted product stock to maintain inventory records
- Worked closely with front-end staff to assist customers
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
- Learned roles of other departments to provide coverage and keep store operational
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Answered phone calls to assist customers with questions and place orders
- Maximized customer satisfaction by assisting customers complete purchases and locate items
- Stayed up to date on current item discounts to support promotions
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store
Education
High School Diploma -
Troy Area High School
Troy, PASkills
Managing supply inventoryCleaning practicesDepartment coordinationGuest relationsEmployee trainingTeam buildingWashing windowsPolishing surfacesStaff training and developmentStocking bathroomsShampoo carpets
Staff Management
Organized leadership
Proficiency in cleaning techniques
Chemical handling
Time management expert
Dusting furniture
Ceiling fans
Sorting and washing laundry
Ordering cleaning supplies
Cleaning techniques
Mopping and sweeping
Vacuuming
Timeline
Executive Housekeeper
Hampton Inn
03.2014 - Current
Security Guard
Kellington Protective Services
12.2011 - 03.2014
Store Clerk Cashier
Tygart Beverage
04.2009 - 10.2011
High School Diploma -
Troy Area High School