Amber Killett
Queen City,TX
Summary
Dynamic Optical Manager with a proven track record at The Eye Guys, enhancing sales through strategic marketing and staff development. Expert in managing operations and customer relations, showcasing adaptability and problem-solving skills. Achieved significant team growth and customer satisfaction by leveraging industry knowledge and interpersonal abilities. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Hardworking and passionate job seeker with strong organizational skills eager to secure Human Resources position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Optical Manager
The Eye Guys
07.2015 - Current
- Increased sales and profitability by implementing strategic marketing initiatives for the optical department.
- Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
- Maintained up-to-date knowledge of industry trends and advancements in eye wear technology.
- Managed and trained a team of opticians, ensuring high levels of product knowledge and customer service skills.
- Explained prescriptions, optical terminology and products to customers.
- Collaborated with store manager to plan staff schedules and determine hiring needs..
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Resolved escalated customer issues promptly and professionally, maintaining a positive brand reputation within the community.
- Coordinated staff schedules to maintain adequate coverage during peak hours, ensuring prompt and efficient service for all patients.
- Conducted regular performance evaluations for staff members, fostering professional growth and development within the team.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Supported practice growth through participation in local community events such as health fairs or vision screenings.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
*Brief Moment *Stay At Home Mom
My Children
11.2012 - 07.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Restaurant Food Server
Texas Roadhouse
06.2011 - 11.2012
- Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
- Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
- Exceeded customer expectations through friendly demeanor and attentive service despite working high-volume shifts or large parties.
- Adhered to strict cash handling policies, ensuring accurate transactions during payment processing at shift end.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
Education
No Degree - Biology
Texas A&M University - Texarkana
Texarkana, TXHigh School Diploma -
High School
Texarkana, AR05-2011
Skills
- Staff Training and Development
- Policy Implementation
- Managing Operations and Efficiency
- Schedule Preparation & Shift Scheduling
- Computer & Communication Skills
- Documentation And Reporting
- Multitasking Abilities
- Budget Control
- Professionalism
- Customer Relations
- Adaptability
- Complex Problem-Solving
Timeline
Optical Manager
The Eye Guys
07.2015 - Current
*Brief Moment *Stay At Home Mom
My Children
11.2012 - 07.2015
Restaurant Food Server
Texas Roadhouse
06.2011 - 11.2012
No Degree - Biology
Texas A&M University - Texarkana
High School Diploma -
High School