Wilfredo Collazo
Summary
Adept at team leadership and complex problem-solving, I significantly enhanced operational efficiency and employee morale at Dennys Restaurant. My expertise in verbal and written communication, coupled with a knack for time management, drove positive outcomes across multiple roles, including a pivotal impact on franchisee performance at Noble Romans Pizza. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
19
19
years of professional experience
Work History
Manager
Dennys Restaurant
02.2011 - 04.2015
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Manager
La Salsa Mexican Grill
12.2008 - 01.2011
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Franchise Business Consultant
Noble Romans Pizza
01.2006 - 10.2008
- Increased overall revenue with targeted marketing strategies tailored to local markets.
- Provided ongoing coaching and motivation to franchisees and management by remaining in contact through use of video conferencing and other available technology.
- Ensured compliance with all legal and regulatory requirements across franchises, minimizing risk exposure for the organization.
- Enhanced franchisee performance by providing comprehensive training and support in various business operations.
- Developed and maintained strong working relationships with professionals within assigned territory.
Food Quality Inspector
Pick Up Stix
03.2002 - 12.2005
- Inspected area restaurants to measure compliance with food safety and environmental health regulations.
- Monitored employee hygiene practices during inspections, emphasizing the importance of personal cleanliness in maintaining overall food safety standards.
- Enhanced food safety by conducting thorough inspections of food establishments and production facilities.
- Evaluated employees' compliance with personal hygiene standards and food industry's Good Manufacturing Practices.
- Reviewed and updated inspection protocols as necessary to reflect changes in industry practices or regulatory requirements, maintaining an up-to-date knowledge base for effective enforcement.
- Maintained quality inspection records database.
- Completed and processed paperwork and reports outlining proper and improper operations.
Manager
Rite Aid
04.1996 - 03.2002
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Associate of Science -
East Los Angeles College
East Los Angeles,Ca.1979
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager
Dennys Restaurant
02.2011 - 04.2015
Manager
La Salsa Mexican Grill
12.2008 - 01.2011
Franchise Business Consultant
Noble Romans Pizza
01.2006 - 10.2008
Food Quality Inspector
Pick Up Stix
03.2002 - 12.2005
Manager
Rite Aid
04.1996 - 03.2002
Associate of Science -
East Los Angeles College
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