Prissi Campbell
Available For Relocation
Summary
Passionate Front Office Manager with excellent skills in customer service, time management, and administrative support. Maintains professionalism and tact in all situations. Encouraging, collaborative, and analytical problem-solving leader with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to ongoing training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Office Manager
The Chateau & The Grand Lodge at Nemacolin
07.2023 - 09.2024
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels during peak hours or high demand periods.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
Market Supervisor
The Wisteria Market at Nemacolin Resort
03.2023 - 07.2023
- Developed strong relationships with vendors.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Maintained inventory count, tracked usage, and documented variances.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Inside Sales Specialist
Arnold Lumber
06.2022 - 02.2023
- Facilitated smooth transactions by working closely with finance department to ensure accurate invoicing and timely payments from clients.
- Built trust-based relationships with clients through consistent delivery of exceptional service.
- Identified and maximized sales opportunities and increased customer retention rates
Director of Operations, Manager on Duty
PHM Management
09.2020 - 05.2022
- Provided optimal assistance to the General Manager and handled a variety of tasks
- Handled the sorting and distribution of mail
- Oversaw all front desk operations
- Managed daily operations across multiple departments of hotel, ensuring seamless coordination, efficient execution of tasks, and the highest quality of standards.
Executive Assistant to President
Ocean House Management
11.2019 - 08.2020
- Managed executive calendar, scheduling meetings, appointments, coordinated travel arrangements, and processed travel expenses and reimbursements to optimize time for the President for OHM and Relais & Chateaux North America.
- Handled confidential and sensitive information with discretion and tact.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Screened calls and emails and responded accordingly to support executive correspondence.
Front Office Manager
The Cavalier Hotel, Gold Key PHR
12.2017 - 02.2019
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
Reservations Supervisor
Aman Resort
08.2016 - 06.2017
- Answered incoming phone calls and developed friendly rapport with callers while answering questions using active listening, excellent interpersonal skills, making recommendations, and leading conversations to bookings.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Handled billing information over phone.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Reservations Executive
Acqualina Resort and Spa on The Beach
06.2015 - 08.2016
- Developed productive working relationships with colleagues across departments for efficient coordination of guest needs.
- Achieved revenue targets by upselling hotel amenities like dining experiences or spa treatments during the booking process.
- Offered each customer exceptional personalized service to boost sales and customer satisfaction.
Education
Associate of Applied Science - Business Management
Central Texas College
Killeen, TX12.2002
Skills
Effective Multitasking
Workflow Optimization
Customer Relations & Service
Exceptional Oral & Written Communication
Training and coaching
Relationship Building
Microsoft Office Suite
Hospitality Services
Conflict Management
Sales and Marketing
Property Management Systems
Proficient in Microsoft Office, Teams, & Outlook
Country
United States
Hobbies and Interests
- Hiking
- Biking
- Art - Photography
- Music
- Animals
Certification
- CPR & AED Basic Life Support License - Expires July 2025
Lover of The Great Outdoors
Avid nature lover that enjoys hiking, biking, photography, and working with animals, focusing on volunteer work at local animal shelters. I also enjoy outdoor sports such as volleyball, softball, and golf.
Languages
English
Native or Bilingual
Italian
Elementary
Timeline
Front Office Manager
The Chateau & The Grand Lodge at Nemacolin
07.2023 - 09.2024
Market Supervisor
The Wisteria Market at Nemacolin Resort
03.2023 - 07.2023
Inside Sales Specialist
Arnold Lumber
06.2022 - 02.2023
Director of Operations, Manager on Duty
PHM Management
09.2020 - 05.2022
Executive Assistant to President
Ocean House Management
11.2019 - 08.2020
Front Office Manager
The Cavalier Hotel, Gold Key PHR
12.2017 - 02.2019
Reservations Supervisor
Aman Resort
08.2016 - 06.2017
Reservations Executive
Acqualina Resort and Spa on The Beach
06.2015 - 08.2016
Associate of Applied Science - Business Management
Central Texas College
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