Nia Tinson
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Multi- task by performing data entry, phone etiquette, and use of resources while maintaining Proper guidelines. Commitment to superior customer service,including quality care and concern with every internal and external customer. Knowledgeable with computer skills including Microsoft office programs such as Microsoft Word (creating and editing word documents) and Microsoft Outlook (email and calendar), and the ability to learn new and complex computer systems . inability to troubleshoot problems.
Overview
2019
2019
years of professional experience
1
1
Certification
Work History
Front Desk Ticket Agent
Delta Air Lines
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business.
- Collaborated with colleagues to develop strategies for improving overall front desk performance.
- Improved overall guest experience by promptly addressing concerns and resolving issues.
- Maximized revenue opportunities by identifying potential group sales leads during interactions with customers.
Remote Customer Service
Delta Air Lines
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Continuously sought feedback from both customers and team members alike to identify opportunities for process improvement or enhancement of service offerings.
- Increased repeat business by providing friendly, professional customer service during all interactions with guests.
- Provided exceptional customer service through prompt assistance, knowledgeable advice, and friendly demeanor.
- Delivered exceptional customer service, addressing client concerns professionally and courteously at all times.
- Promoted positive word-of-mouth referrals by consistently delivering exceptional customer service experiences.
- Provided excellent customer service by promptly addressing user requests and troubleshooting technical issues.
- Enhanced customer satisfaction by providing friendly and efficient service upon entry.
- Provided exceptional customer service, addressing concerns promptly while maintaining a professional demeanor under pressure situations.
- Participated in ongoing training opportunities to stay current on industry standards and best practices for customer service excellence.
- Resolved customer complaints with professionalism, restoring confidence in service.
- Increased customer satisfaction by providing timely and effective remote support services.
- Established long-term relationships with clients through excellent customer service and consistent followup.
- Delivered exceptional customer service, addressing client concerns with patience and professionalism.
Team Leader
Walmart
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Remote Assistant
CARLTON AND Son LLC
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Enhanced meeting productivity by preparing detailed agendas and taking comprehensive minutes for future reference.
- Improved organizational culture by planning and executing engaging team-building events.
- Streamlined communication within team, scheduling and coordinating meetings for all members.
- Elevated executive productivity, managing complex calendars and arranging travel itineraries.
- Boosted team productivity with regular preparation of detailed reports and presentations.
- Enhanced team collaboration, implementing centralized digital platform for document sharing and communication.
- Completed daily logs for management review.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Proofread and edited documents for accuracy and grammar.
- Volunteered to help with special projects of varying degrees of complexity.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
Assistant Manager
Family Dollar
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Remote Customer Service Chat Support
Current Bank Chat Support Sp
- Upheld strict confidentiality standards when handling sensitive personal information from customers during chats.
- Utilized strong problem-solving skills to troubleshoot technical issues and provide solutions that met customer needs.
- Collaborated with team members to ensure consistent and high-quality customer service across all channels.
- Resolved customer complaints effectively, resulting in increased customer loyalty and retention.
- Developed rapport with customers by actively listening to their concerns and empathizing with their situations.
- Increased first-contact resolutions by carefully reviewing customer history before engaging in conversation.
- Adapted communication style according to individual customer preferences, creating a tailored support experience.
- Provided constructive feedback during team meetings about potential improvements or challenges faced, contributing to the overall success of the customer service team.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Remote Customer Support
Teleperformance
- Provided exceptional after-sales support, ensuring repeat business from satisfied customers.
- Boosted company reputation by consistently providing exceptional customer service and support.
- Provided exceptional technical support to customers seeking guidance on proper instrumentation usage or troubleshooting techniques.
- Drove email acquisition and marketing campaigns to support key business initiatives across account management, new business development and customer experience.
Certified Nursing Assistant
Aspire at Tallahassee
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
Operating Room Technician
Tallahassee Memorial Hospital
- Maintained equipment and supplies, confirming sufficient inventory levels prior to procedures.
- Adhered to universal precautions, applying aseptic techniques to operating room equipment and personnel.
- Assisted in transporting patients, Type carts and equipment before and during surgical procedures.
- Participated in OR suite turnaround procedures such as cleaning and case cart management.
Certified Nursing Assistant
Seven Hills Rehabilitation Center and Health
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Remote Telehealth Assistant
Huntington Behavioral Health
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assistant
Tallahassee Lenders’ Consortium Administrative
05.2018 - 08.2018
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Increased efficiency by implementing new processes and providing administrative support to management.
Education
Certificate Nursing Assistant -
Lively Technical College
Tallahassee, FL06.2024
High School Diploma -
James S. Rickards High School
Tallahassee, FL05.2019
Skills
- Empathy and patience
- Strong organization
- Time management expertise
- Reservation systems
- Cross-selling strategies
- Cash handling experience
- Ticketing software
- Basic computer skills
- Database usage
- Customer service
- Problem-solving
- Microsoft Office
- Technical Proficiency
- Typing Speed & Accuracy
- Online Communication Tools
- Communication
Certification
- CNA - Certified Nurse Assistant
Timeline
Assistant
Tallahassee Lenders’ Consortium Administrative
05.2018 - 08.2018
Front Desk Ticket Agent
Delta Air Lines
Remote Customer Service
Delta Air Lines
Team Leader
Walmart
Remote Assistant
CARLTON AND Son LLC
Assistant Manager
Family Dollar
Remote Customer Service Chat Support
Current Bank Chat Support Sp
Remote Customer Support
Teleperformance
Certified Nursing Assistant
Aspire at Tallahassee
Operating Room Technician
Tallahassee Memorial Hospital
Certified Nursing Assistant
Seven Hills Rehabilitation Center and Health
Remote Telehealth Assistant
Huntington Behavioral Health
Certificate Nursing Assistant -
Lively Technical College
High School Diploma -
James S. Rickards High School
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