Londyn Branch
Fort Worth,TX
Summary
Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Lottie Jane Mabee Hall
Tulsa , OK
02.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implemented
- Monitored office supplies by checking inventory and placing orders.
Receptionist
Hurricane Ticket Office
Tulsa , OK
09.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Corresponded with clients through telephone.
- Sorted, received and distributed mail correspondence between departments and personnel.
Supervisor
Six Flags Over Texas
Arlington, TX
02.2020 - 12.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Identified individual employee's unique work styles and adapted management methods.
Education
Bachelor of Science - Nursing
University of Tulsa
Tulsa, OK05.2025
High School Diploma -
Uplift Summit International High School
Dallas, TX05.2021
Skills
- Call Answering and Routing
- Data Research and Analysis
- Telephone Etiquette
- Customer Complaint Resolution
- Positive Attitude and Energetic
- Greeting and Seating Clients
- Front Desk Operations
- Visitor and Customer Relations
- Registration Services
- Guest Registration
- Directing Callers
- Lobby Maintenance
- Welcoming Guests
Timeline
Front Desk Receptionist
Lottie Jane Mabee Hall
02.2022 - Current
Receptionist
Hurricane Ticket Office
09.2021 - 02.2022
Supervisor
Six Flags Over Texas
02.2020 - 12.2021
Bachelor of Science - Nursing
University of Tulsa
High School Diploma -
Uplift Summit International High School
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