CLAYTON CHRISTUDASS
Long Beach,CA
Summary
Detail-oriented and customer-focused Service Desk Analyst with hands-on experience supporting IT systems across 1000+ stores. Proficient in troubleshooting operational and technical issues, including PIN resets, network connectivity, and vendor coordination. Skilled in monitoring system errors using Datadog, managing peripherals through IP management applications, and providing remote support for various devices. Adept at clear and concise communication via Microsoft Teams, documenting 30+ tickets daily, and ensuring efficient issue resolution. Committed to delivering fast and effective IT support to maintain business operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Desk Analyst Level 1
Taco Bell contract (StaffMark)
11.2024 - Current
- Monitored IT systems for over 1000+ stores, ensuring smooth operations
- Provided on-call support, troubleshooting PIN resets, system errors, and network issues
- Assisted stores and technicians with installation, connectivity, and peripheral pairing through IP management applications
- Analyzed and resolved system errors using Datadog, escalating complex issues as needed
- Communicated effectively providing clear and concise instructions to store personnel
- Created and documented 30+ tickets daily, ensuring accurate tracking of issues and resolutions
- Remoted into various devices (tables, registers, etc.) to diagnose and fix technical issues efficiently
IT Help Desk Internship
Parker - Meggitt Defense Systems
04.2023 - 12.2023
- Assisted in facilitating two merger processes by assembling and configuring computers for both testing and office operations
- Provided comprehensive support to users and their computer systems
- Collaborated within a three-person team to effectively assist 600 users spread across two buildings
- Engaged in the setup and management of Multi-Factor Authentication (MFA) and RSA Tokens
- Executed seamless program deployments to users utilizing tools such as PDQ
- Supported users in the maintenance of Virtual Desktop Infrastructure (VDI)
- Configured over 100 computers for company-wide usage
- Developed expertise in server access and Active Directory management, encompassing user account administration, password resets, and account management tasks
- Maintained meticulous inventory records using Excel spreadsheets
- Proficiently set up corporate iPads, leveraging applications like Airwatch and Intune for optimal functionality
Back of the House Cook
Chick-fil-A
06.2022 - 08.2022
- Worked with a team to prepare food quickly and efficiently
- Adapt to change in a fast paced work environment
Lot Associate
The Home Depot
06.2021 - 08.2021
- Created a safe work environment in the parking lot for both employees and customer
- Created intentional relationships with customers and employees
Education
Bachelors - Gaming Development
Full Sail University
Associate Degree - Cyber Security
Long Beach
Long Beach, CA08.2024
Skills
- C
- UNIX/Linux
- ServiceNow
- Power BI
- Blender
- Python
Certification
CompTIA A
Timeline
Service Desk Analyst Level 1
Taco Bell contract (StaffMark)
11.2024 - Current
IT Help Desk Internship
Parker - Meggitt Defense Systems
04.2023 - 12.2023
Back of the House Cook
Chick-fil-A
06.2022 - 08.2022
Lot Associate
The Home Depot
06.2021 - 08.2021
Bachelors - Gaming Development
Full Sail University
Associate Degree - Cyber Security
Long Beach
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