Dina Hasso
Rochester Hills,MI
Summary
Dedicated and detail-oriented Senior Loss Analyst with over 8 years of experience in analyzing and investigating loss incidents to identify root causes and prevent future occurrences. Strong expertise in developing and implementing loss mitigation strategies, conducting risk assessments, and collaborating with cross-functional teams to optimize processes. Proven track record in reducing financial losses and enhancing security measures to ensure the protection of assets. Adept at leveraging data analytics and reporting tools to generate actionable insights and drive continuous improvement. Seeking to contribute the skills and experience learned to a dynamic organization focused on risk management and operational excellence.
Experienced Senior Loss Analyst with a proven track record of identifying and analyzing operational inefficiencies, financial risks, and potential areas of loss within organizations and regulatory compliance. Adept at collaborating cross-functionally with various teams to drive process improvements and mitigate losses. Seeking to leverage expertise to contribute to a dynamic organization's success in mitigating risks and maximizing profitability. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
21
21
years of professional experience
Work History
Senior Investor Claims Loss Analyst, Bank Officer
Flagstar Bank/NYCB
11.2009 - Current
- Oversee Investor Claims filing process on foreclosed loans and completing Quality Control on claims submitted to investors. Heavily focused on from Date of Defaulted loan leading to Post Foreclosure Sale of loan.
- Conduct in-depth analysis of loss trends through formulated excel and expense reports. Identifying root causes and recommending strategic solutions to mitigate future losses back to internal Default Servicing Business Unit for losses that ae at fault of Flagstar.
- Evaluate insurance coverage and negotiate favorable claim settlements and root loss causes.
- Balancing out history ledgers per loan bases of expenses paid by Flagstar. Overseeing that billed and paid expenses matched with our corporate cash operating business units.
- Instruct Corporate Cash team on how to process proceed funds, expensed invoices and reimbursements for loans within Post Foreclosure Sale pipeline through Salesforce.
- Conduct thorough investigations into potential losses per loan, analyzing root causes and implementing corrective actions to ensure compliance with Federal, State and Local Laws and regulations per FHA, VA, FNMA, FHLMC and USDA guidelines.
- Manage Recourse to all clients and vendors for billing errors, over charging the maximum allowable fees per state, and for any maintainence done on property not approved by Flagstar.
- Evaluated staff performance and provided coaching to address inefficiencies. Loss Analysis team attend weekly meetings for updates, for issues and for consistency processing within the team.
- Analyze losses on each post Foreclosure Process sub-serviced loans with losses exceeding 5k through formulated and investor logic excel reports. Teams' production goal of 120 properties monthly.
- Continually train Investor Claims Analyst with updated process and regulations and internal application and updates with Investor guidelines..
- Collected, arranged, and input information into database system for month end asset resolution management meeting. Reporting detailed root causes for the monthly cap percentage loss allowance per each business units.
Customer Relationship HelpDesk Analyst
Flagstar Bank, FSB
08.2003 - 11.2009
- First Contact for internal company technical issues/trouble tickets. Performed onsite and remote computer system administration such as security access, internal application issues, hardware/software installation and updating of software licensing.
- Received, documented and recorded help desk calls to individualized IT teams based upon issues and provided solutions to callers per first contact resolution or returned calls per given Estimated Resolution Time.
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions on open trouble tickets. Maintained low servicing IT waiting call queue within entire organization.
- Reviewed and modified and maintained internal databases. Evaluated need for employee new equipment to third level IT Team such as (computers, monitors, printers, and software).
- Maintained technical servicing call queue and achieved minimal wait time call queue daily keeping our servicing wait time at an 80% and greater for under 2 minutes.
- Diagnosed software issues and applied troubleshooting techniques to resolve problems with internal business unit applications and organizations clients/vendors.
- Responded to critical on call IT emergencies after regular working hours as needed.
Education
Bachelor's Degree - Management Information System/Business IT
Oakland University
08-2002
Skills
- Well versed In Investor Claims Guidelines and Reimbursements
- Detail Oriented and Analytical
- Quality Control
- Problem Solving/Detailed Research
- Compliance Integrity
Timeline
Senior Investor Claims Loss Analyst, Bank Officer
Flagstar Bank/NYCB
11.2009 - Current
Customer Relationship HelpDesk Analyst
Flagstar Bank, FSB
08.2003 - 11.2009
Bachelor's Degree - Management Information System/Business IT
Oakland University
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