Marlon A. McNab

Lead and manager 22 Shop Managers and 100+ techs

Manage and Analyze P&L statements for profitability

Recruit, hire and train talent

Create an engaging culture that fosters excellent customer service, profitability, low attrition, operational excellence, and attract great talent.

Q1 & Q2 DM of the Quarter for being #1 in the Region

Q1 & Q2 Top 5 in the Division

Trained 3 District Managers outside Region

Developed Emerging Leader Program for Assistant Managers to transition to Shop Managers

Nominated and selected for Field Analysis POS System stretch assignment

Trained and develop 2 DMIT

Promoted 6 Assistant Managers to Shop Managers

Provide training, support grand opening, promote Brand across the South Texas

• Managed 22 Store Managers, 200+ employees, and $200M + in annual revenue
• Recruit, hire, train and develop talent
• Awarded Fast Mover Award and Most Valuable Purpose Player FY 2022
• Corporate Emerging Leader Program (ELP) graduate
• Nominated and selected member on Divisional and Regional teams (Engagement Champion 2023, DG Compass Navigator Trainer, Divisional and Regional DG Voice Influencer, Workvivo Influencer etc.)

• Successfully managed and increased profitability in four (4) challenged stores.
• Awarded Highest Store Manager Award - Paragon Award for Operational Excellence
• Successfully completed the Emerging Leader District Manager Program
• Trained and developed existing and newly hired Store Managers and Operations Manager.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

• Managed stores ranging in sales volume from $250k to $900k weekly and 25-100 employees
• Served as District New Hire-Orientation Trainer and District Alcohol Certification Trainer
• Managed all six (6) Perishable Department Managers
• Responsible for the professional growth and talent development of employees
• Trained and mentored associates
• Enhanced customer satisfaction.

• Managed a team of 15 Customer Service Representatives
• Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
• Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
• Ensured on-time departure of flights
• Worked shifts as a GSC, Ground Security Coordinator. GSC was responsible for passenger safety and security alongside the local Police or the National Guard.

• Managed six (6) District Managers
• Managed approximately $2.5M U.S annual budget to execute project activities of the Inter-American Drug Education, Prevention and Research project.
• Audited and managed Drug and Crime Prevention programs in each six (6) districts.
• Developed organizational direction, prepared annual budget and strategies for achieving organizational mission.
• Facilitated Drug Education and Crime Prevention training across the country.
• Served as Belize Liaison to DEA, European Union, Inter-American Drug Abuse Control Commission, Caribbean Epidemiological Center.

• Managed 24 employees and an annual revenue of $1.5M - $2.5M
• Organized daily and weekly entertainment for guests and locals
• Responsible for all aspects of the P&L statement
• Recruit, hire, train, develop employees
• Formulated strategic vision to drive mission and goals while stimulating revenue, profitability and growth.