Laterra Brown
Birmingham,AL
Summary
Adaptable and people-focused professional with a strong background in customer service, administrative support, and digital communications. Known for delivering clear, empathetic support across phone, email, and social platforms while balancing multiple systems and high-volume workflows. Energetic and highly organized, leveraging strong multitasking abilities and attention to detail to excel in collaborative environments. Possesses foundational knowledge in project management principles and software tools, including task tracking and reporting. Capable of contributing to project success by streamlining processes and supporting team goals.
Overview
3
3
years of professional experience
Work History
Project Assistant (Contract)
National MS Society
11.2024 - 05.2025
- Company Overview: Nonprofit organization.
- Engage with constituents to provide campaign and event details, encourage fundraising participation, and answer questions.
- Support the success of peer-to-peer fundraising efforts through consistent outreach and donor engagement.
- Led internal projects that improved team operations and enhanced outreach strategies.
Care Advisor (Contract)
Coloplast
02.2024 - 10.2024
- Company Overview: Medical device company.
- Educated users on medical device usage and resolved issues related to product performance.
- Enrolled new users and coordinated with DMEs for seamless supply distribution.
- Handled high-volume inbound calls related to sample orders and product support.
Social Media Freelancer
QuinStreet
09.2023 - 01.2024
- Company Overview: Marketing Company.
- Assisted with public relations and digital marketing by creating and scheduling content for MyBankTracker's social media channels.
- Created and scheduled content across Facebook, Flipboard, LinkedIn, and Twitter.
- Tracked, analyzed, and reported social media metrics to help evaluate the effectiveness of campaigns.
- Monitored social media channels for brand mentions, comments, etc.
Customer Service Representative
Urostat Healthcare
09.2022 - 08.2023
- Company Overview: Provider for urological supplies.
- Onboarded new patients and processed product orders and documentation.
- Recommended products and provided detailed customer support.
- Handled merchandise inquiries and resolved service issues.
Education
Bachelor of Arts - Public Relations
University of Alabama At Birmingham
Birmingham, AL05.2021
Skills
- Salesforce
- Avaya
- Ringio
- Zoho CRM
- Microsoft 365
- High Call Volumes
- Hootsuite
- Sprout
- Canva
- Adobe
- SEO Analytics
- Slack
- Google Suite
- Microsoft Office
- Team support
- Administrative support
- File management
- Database entry
- Phone and email etiquette
- Documentation and reporting
- Customer service
- Verbal and written communication
Timeline
Project Assistant (Contract)
National MS Society
11.2024 - 05.2025
Care Advisor (Contract)
Coloplast
02.2024 - 10.2024
Social Media Freelancer
QuinStreet
09.2023 - 01.2024
Customer Service Representative
Urostat Healthcare
09.2022 - 08.2023
Bachelor of Arts - Public Relations
University of Alabama At Birmingham
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