Joyce Stewart

Work History

Receptionist Administrator

Village Square Veterinary Clinic

Boynton Beach, Florida

03.2014 - Current

Answered incoming phone calls, routing to appropriate parties throughout office.
Welcomed visitors and customers by greeting and answering or directing inquiries.
Performed data entry and other administrative tasks to support departments.
Organized files and spreadsheets to simplify staff access or retrieval.
Obtained and processed payments from clients for products and services.
Received parcels, routed mail and opened packages for staff.
Handled diverse needs for clients in-person, by phone or through email.
Maintained office supply inventory and placed orders to meet demand.
Screened and responded to emails, messages and other correspondence, freeing up senior management.
Coordinated appointment calendar and balanced schedules to promote optimal productivity.
Displayed professional standards at reception desk to impress visitors.
Managed office cleaning and sanitizing to comply with infection control protocols.
Supported office security by following safety procedures and controlling access via reception desk.
Created fliers, brochures and social media posts to communicate brand objectives.
Resolved customer complaints or answered customers' questions.
Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Coordinated with other supervisors, combining group efforts to achieve goals.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Discussed job performance problems with employees, identifying causes and issues to find solutions.
Recruited, interviewed and selected employees to fill vacant roles.
Delegated work to staff, setting priorities and goals.
Reviewed employees' work to check adherence to quality standards and proper procedures.

Head Receptionist

Jaffe Animal Clinic

Boca Raton, FL

04.1998 - 03.2012

Answered incoming phone calls, routing to appropriate parties throughout office.
Welcomed visitors and customers by greeting and answering or directing inquiries.
Performed data entry and other administrative tasks to support departments.
Received parcels, routed mail and opened packages for staff.
Organized files and spreadsheets to simplify staff access or retrieval.
Screened and responded to emails, messages and other correspondence, freeing up senior management.
Maintained office supply inventory and placed orders to meet demand.
Obtained and processed payments from clients for products and services.
Handled diverse needs for clients in-person, by phone or through email.
Displayed professional standards at reception desk to impress visitors.
Coordinated appointment calendar and balanced schedules to promote optimal productivity.
Managed office cleaning and sanitizing to comply with infection control protocols.
Created fliers, brochures and social media posts to communicate brand objectives.
Greeted customers, answered general questions and directed to appropriate locations.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Scheduled appointments and maintained and updated appointment calendars.
Greeted visitors entering establishment to determine nature and purpose of visit.
Monitored reception area to provide consistently safe, hazard-free environment for customers.
Protected clients' rights by maintaining confidentiality of personal and financial information.
Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Maintained client accounts by obtaining, recording and updating personal and financial information.
Maintained business office inventory and equipment by checking stock for needed supplies.
Transmitted information or documents to customers through email, mailings or facsimile machine.
Supplied callers with office address and directions, employee email addresses and phone extensions.
Investigated and analyzed client complaints to identify and resolve issues.
Sorted invoices for accounting department by date stamping and filing by vendor code.
Coordinated pick-up and delivery of express mail services.
Scheduled space or equipment for special programs, meetings and conferences.

Summary

Overview

Work History

Receptionist Administrator

Head Receptionist

Education

Associate of Science - Health Administration

Work Availability

Skills

Timeline

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