Raquel Ruiz
Orlando,FL
Summary
Highly motivated and committed worker with experience in costumer service and talent acquisition. Able to multitask and prioritize with little to no supervision. Compassionate health aide providing high quality care to elderly and disabled patients.
Overview
9
9
years of professional experience
Work History
Home Health Aide
Independent care giver
Orlando , FL
11.2022 - 01.2024
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Administered medications as instructed by physician or nurse practitioner.
- Monitored patients doctors appointments and excercise routines.
- Engaged patients in recreational activities such as reading books or playing games.
- Changed bed linens and maintained a clean living environment for the client's safety.
Talent Acquisition Specialist
Acute Home Health Care
Orlando , FL
07.2020 - 11.2022
- Attended career fairs, networking events, and other recruiting activities to source potential leads.
- Conducted interviews to assist management in selecting most qualified candidates.
- Conferred with management to develop or implement personnel policies or procedures.
- Maintained applicant tracking system records and updated candidate information as needed.
- Provided guidance to new hires throughout onboarding process.
- Developed and maintained relationships with hiring managers to understand their talent needs.
Customer Service Representative
Kaiser Permanente
Orlando , FL
07.2017 - 07.2020
- Contacted customers about potential service upgrades, new services and account changes.
- Answered customer inquiries via phone, email, and chat.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Recruitment Coordinator
Smart Financial
Orlando , FL
08.2014 - 07.2017
- Assisted in the development and implementation of onboarding programs for new hires.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Led advertising campaigns, grassroots marketing efforts, and high-impact presentations to promote recruiting strategies.
- Conducted orientation sessions for newly hired employees, providing them with detailed information about company policies, procedures, benefits.
- Fostered positive candidate experience throughout the hiring process to promote employer brand.
Education
Medical Training Program -
Saint Paul’s School of Nursing
New York, NY08-2016
High School Diploma -
Harriet Eisman Community Highschool
New York, NY07-2013
Skills
- Care plan assessment
- Fluent in both English and Spanish
- Medication administration
- CPR certified
- First Aide certified
- Certified Home Health Aide
- Documentation
- Scheduling
- Account updating
- Complaint resolution
- Professional telephone demeanor
- Inbound and outbound calling
- Recruitment planning
- Building partnerships
- Customer relations
- Time management
Timeline
Home Health Aide
Independent care giver
11.2022 - 01.2024
Talent Acquisition Specialist
Acute Home Health Care
07.2020 - 11.2022
Customer Service Representative
Kaiser Permanente
07.2017 - 07.2020
Recruitment Coordinator
Smart Financial
08.2014 - 07.2017
Medical Training Program -
Saint Paul’s School of Nursing
High School Diploma -
Harriet Eisman Community Highschool