Shawn Patterson
Austin,TX
Summary
Driven Business Development Executive with successful career history in multiple business industries with a proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Business Development
Hardmoneyhome.com
03.2019 - Current
- Responsible for managing all day to day company wide activities and managing all customer relationships
- Quadrupled monthly revenue totals in first fiscal year
- Created and implemented all business systems to maximize business process efficiencies
Director of Operations
Long Center for the Performing Arts
01.2013 - 01.2018
- Responsible for hiring, scheduling, managing, budget and payroll, and overseeing all areas of Operations, Security, Guest Services, Housekeeping and Volunteer departments including third-party vendors, Law Enforcement, Fire Marshals, Paramedics, and Valet staff
- Advanced logistical and day-of needs for numerous high level events ensuring smooth execution for security details including one seated President, Secretary of Defense, Speaker of the house, two seated Texas State Governors, one First Lady, and two Mayors
- Served as site lead responsible for launching new outdoor concert venue (Skyline Theater) to include setting up infrastructural needs, creating and formalizing processes, vendor selection and coordination, and overseeing load in, day-of, and load out for five concerts per season with three to five thousand patrons in attendance per event
- Lead regular All Staff trainings for staff of 50 full-time, 50 part- time and 300 volunteers
Business Owner/Operator
Town Lake Lawns
01.2011 - 01.2013
- Increased Gross Revenue to over $100,000 in first fiscal year
- Carried out all aspects of day-to-day and long term operations including strategic planning; various financial duties; ensuring compliance with all local, state, and federal tax laws; marketing and sales strategies; and providing excellent customer service
- Responsible for interviewing, hiring, training and managing staff
- Maintained 5 Star rating on yelp.com
Sales and Support Accounts Manager
All Web Leads
01.2005 - 01.2011
- Oversaw training of all new hires on sales and account management policies and phone protocol
- Transacted over 100 calls and emails daily
- Worked closely with engineering to design overall architecture of sales and supports operating system
- Responsible for handling call escalations within sales and support
- Increased profitability of large broker and affiliate accounts
Sergeant, Combat Veteran
U.S. Army
01.2001 - 01.2005
- Managed 60+ employees on a daily basis and over 100+ employees during peak hours
- Ensured high professional standards of all enlisted personnel, and oversaw production of high-volume establishment
- Maximized productivity and staff performance
- Responsible for ensuring all areas of building operations were in accordance with military standards and manuals
Education
Business Management - Business Management
Cameron University
Lawton, OK08.2005
Skills
- Microsoft Office
- Quickbooks and Bookkeeping Accounting Certified
- Salesforce Software
- Business Development
- Team Leadership
- Operational Efficiency
- Coaching and Mentoring
Certification
- Professional Home Inspectors License - TREC
- Senior Human Resources Certification - University of Texas at Austin
- Microsoft Office Suite, Quickbooks, and Bookkeeping Certified - ACC
Timeline
Director of Business Development
Hardmoneyhome.com
03.2019 - Current
Director of Operations
Long Center for the Performing Arts
01.2013 - 01.2018
Business Owner/Operator
Town Lake Lawns
01.2011 - 01.2013
Sales and Support Accounts Manager
All Web Leads
01.2005 - 01.2011
Sergeant, Combat Veteran
U.S. Army
01.2001 - 01.2005
Business Management - Business Management
Cameron University
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