Your Name
Summary
Effectively manage personnel and business operations to handle demanding [Area of expertise] needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Positive, goal-oriented individual with years of experience in multiple culinary industries. I'm looking to be a positive influence in a company's growth and development.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Senior Food and Beverage Operation Manager
Troon Golf, L.L.C.
Coral Gables, FL
06.2010 - Current
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to all related health and safety guidelines.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program, and raised profitability per glass.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Maintained exhaustive knowledge of all promotional and seasonal beverages on offer, including flavor profiles, nutritional information, allergens and alcoholic content.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Analyzed alcoholic and coffee-based beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
- Developed ongoing training initiative to improve beverage knowledge of serving employees, including hourly sommelier program.
- Loaded and operated beverage dispensing equipment such as espresso machines and tap tower.
- Oversaw overall beverage program, including selection, ordering and inventory controls of wine, beer and alcohol program.
- Served as shift manager, handling standard procedures that are regulated by the Health Department and complying with safety regulations where needed.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution, producing a profit margin increase.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Managed bar and wait staff including hiring, training, scheduling and analyzing theft and wastage.
- Conducted hands-on training in use of [Tool], demonstrating proper technique and safety protocols.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Trained food and beverage service personnel, confirming staff ability to provide recommendations and answer questions.
- Used CrunchTime to record ordering data and created organization and room storage system.
Fast Food Manager
Portillo's Hot Dogs Inc.
City, STATE
06.2004 - 06.2010
- Led and directed team members on effective methods, operations and procedures.
- Prepared for and executed new menu implementations.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Reduced shortages [Number]% by holding staff accountable for excessive food waste and conducting shift inventories.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Correctly calculated inventory and ordered appropriate supplies.
Assistant Food and Beverage Manager
HMSHost Corporation
City, STATE
07.1984 - 05.2004
- Coordinated and organized all restaurant inventory.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each [Timeframe].
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Limited portion sizes and used garnishes to control food costs.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Helped general management develop prices based on inventory costs and portion sizes.
- Motivated staff to perform at peak efficiency and quality.
- Hired and managed all kitchen staff.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Oversaw food preparation and monitored safety protocols.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
Associate of Science - Nursing
Malcolm X College
Chicago, ILNo Degree - Nursing
DePaul University
Chicago, ILBachelor of Science - Psychology
Adamson University
Manila, PhilippinesSkills
- Safe food handling
- Strategic Planning
- Workflow planning
- Cost controls
- Recruitment
- Communications
- Customer service
- Supervision
- First Aid/CPR
- Process improvement
- Recipes and menu planning
- Budgeting
- Cleanliness
- Scheduling
- Business operations
- Team management
- MS Office
- Operational improvement
- Problem resolution
- Project organization
Accomplishments
- Supervised team of 85 staff members.
- Collaborated with team of 4 in the development of [Project name].
Certification
- First Aid/CPR Certified
- Salesforce
- ServSafe
- Chili's Certification
- Starbucks Certification
Timeline
Senior Food and Beverage Operation Manager
Troon Golf, L.L.C.
06.2010 - Current
Fast Food Manager
Portillo's Hot Dogs Inc.
06.2004 - 06.2010
Assistant Food and Beverage Manager
HMSHost Corporation
07.1984 - 05.2004
Associate of Science - Nursing
Malcolm X College
No Degree - Nursing
DePaul University
Bachelor of Science - Psychology
Adamson University
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