Office Suite
Mary Eakes
Customer Service Representative
Murfreesboro,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Assistant Sales Manager
Donut Country
Murfreesboro, TN
09.2021 - Current
- Liaised between customers and product development team to recommend product improvements.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coached sales team both collectively and individually to help each employee achieve monthly goals.
Shift Supervisor
Starbucks
Murfreesboro, TN
04.2018 - 01.2020
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Responded to and resolved customer questions and concerns.
Assistant Tasting Room Manager
Arrington Vineyards
Arrington, TN
08.2016 - 12.2018
- Taught proper tasting techniques to both restaurant employees and interested members of public.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Associate of Science - Industrial Psychology
Middle Tennessee State University
Murfreesboro, TNSkills
Communication
Software
Zoom
Interests
Nature/Environmentalism
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Sales Manager
Donut Country
09.2021 - Current
Shift Supervisor
Starbucks
04.2018 - 01.2020
Assistant Tasting Room Manager
Arrington Vineyards
08.2016 - 12.2018
Associate of Science - Industrial Psychology
Middle Tennessee State University