Kendra Lester
Lester
Summary
Healthcare management professional with track record of optimizing operational efficiency and improving patient care services. Skilled in team leadership, strategic planning, and regulatory compliance. Known for strong collaboration, adaptability, and results-driven approach. Proficient in financial oversight, staff development, and implementing innovative healthcare solutions.
Overview
4
4
years of professional experience
Work History
Healthcare Administrator
New River Health
01.2024 - 03.2025
- Facilitated effective communication between departments to ensure smooth operations and seamless coordination of patient care efforts.
- Fostered a positive work environment by implementing employee recognition programs and regularly soliciting feedback from staff to address concerns proactively.
- Ensured compliance with industry regulations and accreditation standards through regular audits and updating internal processes accordingly.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- HR management and recruitment
- Digital Marketing
- Grant Writing
- Finance reconciliation
- Financial analysis
- Quality improvement
- Project management
Chief Medical Scribe
Southeast Orthopedic Specialists
01.2021 - 01.2022
- Streamlined communication between healthcare providers by acting as a liaison for physicians, nurses, and other medical professionals.
- Supported quality improvement initiatives through a thorough analysis of patient care trends and identification of areas for potential enhancement.
- Enhanced workflow efficiency by training and supervising new scribe staff members in documentation procedures.
- Optimized physicians'' time management by efficiently completing administrative tasks such as updating charts, coding diagnoses, and ordering tests.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances all while maintaining budget.
Phlebotomist
Southeast Orthopedic Specialists
01.2021 - 01.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Education
Master’s degree - healthcare administration
Marshall University
Huntington, WV01.2023
Bachelor’s degree - Biological Sciences
Marshall University
Huntington, WV01.2020
Skills
- Staff training and development
- Self-motivated
- Dependency
- Healthcare compliance
- Attention to detail
- Employee recruitment and hiring
- Operations management
- Payroll processing
- Clinical supervision
Timeline
Healthcare Administrator
New River Health
01.2024 - 03.2025
Chief Medical Scribe
Southeast Orthopedic Specialists
01.2021 - 01.2022
Phlebotomist
Southeast Orthopedic Specialists
01.2021 - 01.2022
Master’s degree - healthcare administration
Marshall University
Bachelor’s degree - Biological Sciences
Marshall University
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