Veronica Kinard
Quality Manager
Joliet,IL
Summary
Results-driven quality manager with solid background directly inspecting products such as food, medical grade gloves and pharmaceuticals for conformance with specifications. Assigns grades and removes defective items to meet quality targets. Reports on findings and helps coordinate corrective actions at all production stages.
Overview
26
26
years of professional experience
Work History
Quality Lead
Menasha Packaging Company
08.2019 - 01.2023
- Documented nonconforming material and reported to appropriate team leaders for review and assessment.
- Maintained service records, coordinated repairs and oversaw preventive maintenance of manufacturing equipment.
- Advised and led process improvement team with deliberation, leadership and strategic planning.
- Revised and drafted policies and procedures to address deficiencies comprehensively.
- Adapted procedures to mitigate issues and improve deficiencies.
- Reassessed quality control measures at systemic level to proactively identify non-conformances.
- Supported quality control assessments on manufacturing floor.
- Prepared reports to dispense information for product teams and compile information supporting long-term company development and success.
- Reported problems and concerns to management.
- Established rigorous safety measures for high-stakes and potentially dangerous factory environments.
- Remained compliant with federal, state and municipal regulations related to safety of company and personnel.
- Developed and implemented procedures to meet product quality standards.
- Reviewed production processes and identified potential quality issues.
- Conducted data review and followed standard practices to find solutions.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Assessed products or services to evaluate conformance with quality standards.
- Inspected items and compared against standards to meet regulatory requirements.
Regulatory Compliance Specialist
Cardinal Health
01.2017 - 04.2019
- Maintained and archived regulatory paperwork.
- Performed and documented quality control checks to maintain compliance with company initiatives.
- Prioritized project-related tasks to efficiently complete essential tasks.
- Prepared and maintained document inventory for core dossier preparation.
- Received, researched and resolved consumer inquiries.
- Recommended improvements to processes.
- Inspected medical grade examination gloves for abnormalities.
Customer Service Representative
Xerox
08.2014 - 12.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Center Quality Manager
Grifols Plasma Operations
02.1997 - 01.2014
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Improved quality processes for increased efficiency and effectiveness.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
Education
Bachelor of Science - Business Administration
Alabama State University
Montgomery, ALSkills
- Industry Standards
- Safety Guidelines
- Quality Management
- Detail-Oriented
- Auditing
- CAPA
- Microsoft
- SAP
- Quality Control Checks
- Compliance with Operation Procedures
- Safety Protocols
- Key Performance Indicators (KPI)
- Performance Evaluations
- Quality Goal Development
- Continuous Quality Improvement (CQI)
- Document Retrieval
- Mentorship and Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Timeline
Quality Lead
Menasha Packaging Company
08.2019 - 01.2023
Regulatory Compliance Specialist
Cardinal Health
01.2017 - 04.2019
Customer Service Representative
Xerox
08.2014 - 12.2016
Center Quality Manager
Grifols Plasma Operations
02.1997 - 01.2014
Bachelor of Science - Business Administration
Alabama State University
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