Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Shannon Selph

Banking
Leander,TX

Summary

Enthusiastic banker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of operations and trained in sales and service. Motivated to learn, grow and excel in the financial industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking a management position. Offering excellent communication and good judgment. Dedicated operations professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced supervisor with over 22 years of experience in banking. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

21
21
years of professional experience

Work History

Financial Relationship Consultant

Regions Bank
Round Rock, TX
03.2004 - Current
  • Educate clients on various financial matters and provide professional recommendations on investment opportunities, lending options, products and services based on each clients' individual needs.
  • Assist clients with determining financial goals and needs, meeting those needs by proactively offering appropriate products, services, and guidance to achieve their financial goals.
  • Cultivate and strengthen relationships with new clients and educated clients on account services and capabilities.
  • Create business plans and identify target customers by interacting on phone and in person, handling basic inquiries and providing quotes.

Customer Service Coordinator

Compass Bank
Austin, TX
12.2000 - 03.2004
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Reviewed submitted documents to check compliance and enforce recordkeeping policies.
  • Supported Assistant Manager over 3 team members resolving customer issues every day.

Education

No Degree - Business Administration And Management

Austin Community College
Austin, TX

Skills

  • Client Recruiting and Retention
  • Customer Inquiries
  • Customer Transactions
  • Financial Knowledge
  • Customer Relationship Management
  • Wire Transfer
  • Client Rapport-Building
  • Customer Loyalty
  • Conflict Resolution Techniques
  • Operational Efficiency
  • Goals and Performance

Timeline

Financial Relationship Consultant

Regions Bank
03.2004 - Current

Customer Service Coordinator

Compass Bank
12.2000 - 03.2004

No Degree - Business Administration And Management

Austin Community College
Shannon SelphBanking