Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Twishika Kemp-Johnson

Dallas,TX

Summary

Highly-motivated and hardworking employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and within a team and quickly mastering new skills. I am also flexible copy, print, and mail associate skilled in using technical tools and systems to set up and produce, copy, print,ship and distribute mail and materials for various customers. Accomplished at working productively to meet and exceed target worklists. Excellent communication and relationship-building skills.

Overview

19
19
years of professional experience

Work History

Customer Service/Hairstylist

JC Penny Salon
Cedar Hill, TX
09.2022 - Current
  • Performed all Hair care duties on all types of hair (shampoo, conditioning, head massages, scalp treatments, coloring, relaxers, or perms, etc.)
  • Performed all styling on all types of hair (blowouts, roller sets, flat ironing, curling, natural hair styles – braids, twists, locks, etc.)
  • Assisted with retail transactions.
  • Assisted with receptionist duties.
  • Assisted with product improvement and stocking.
  • General office duties as necessary
  • Greeted customers, answered phones and booked appointments.
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Working at the Salon has provided me with the ability to enrich my team building skills
  • It also allowed for the opportunity to heighten my communication skills.

Manager

Something Special Styling Salon and Boutique
Irving, TX
12.2014 - 09.2018
  • Managed hairstylist
  • Managed financials (accounting, bookkeeping, payment processing, point of sales etc.)
  • Managed Customer Retention and Satisfaction (appointment scheduling, receiving customers as they arrive for appointments, answering calls that come into the salon and any customer issues)
  • Marketing (handled retail display, procurement of products, and any visual displays for products)
  • This position helped me develop people skills and learn how deal with different personalities and to be creative.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Provided leadership during times of organizational change or crisis situations.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.

Mailroom/Copy and Print Associate

Ricoh Business Solutions/ Locke Lord
Dallas, TX
03.2012 - 09.2013
  • Receive, sort, and distribute mail and courier packages
  • Assisted in the copy center with different printing and or copy jobs
  • Organized outgoing mail for dispatch, including arranging for pickup or delivery by the postal service.
  • Maintained records of all incoming and outgoing mail packages.
  • Inspected outgoing mail for accuracy prior to distribution and mailing.
  • Provided customer service assistance to external customers requiring postal services.
  • Generated reports detailing activities in the mailroom such as package tracking numbers, shipping costs.
  • Operated automated equipment such as sorting machines, postage meters, fax machines and copiers.
  • Monitored stock levels of materials used in the daily operation of the mailroom.
  • Tracked parcels using online tracking systems provided by couriers or freight companies.
  • Packaged items in boxes or envelopes and sealed.
  • Identified undeliverable mail and applied markups to return to sender.

Mail Clerk/ Office Clerk

Oce Business Services/ American Airlines
Fort Worth, TX
02.2008 - 01.2012
  • Receive, sort, and distribute mail and packages.
  • Assisted in Copy Center.
  • Performed general office duties and data entry.
  • Maintained records of all incoming and outgoing mail packages.
  • Scanned documents into electronic filing systems.
  • Assisted with inventory control of postage supplies such as stamps, envelopes, labels.
  • Responded to inquiries from internal staff regarding mailroom services and procedures.
  • Organized outgoing mail for dispatch, including arranging for pickup or delivery by the postal service.
  • Inspected outgoing mail for accuracy prior to distribution and mailing.
  • Provided customer service assistance to external customers requiring postal services.
  • Performed data entry tasks associated with the maintenance of mailing lists, address databases and other relevant information.
  • Generated reports detailing activities in the mailroom such as package tracking numbers, shipping costs.
  • Operated automated equipment such as sorting machines, postage meters, fax machines and copiers.

Mailroom Clerk

Bank of America
Dallas, TX
05.2007 - 12.2007
  • Received and sorted incoming mail, packages, and courier deliveries.
  • Assisted in the preparation of outgoing mail by weighing packages, affixing postage, and completing necessary documentation.
  • Processed international mailings according to customs regulations.
  • Checked for proper labeling on envelopes to ensure accurate delivery.
  • Worked closely with other departments to coordinate timely distribution of documents or materials through the mailroom system.
  • Reported any discrepancies or irregularities during the sorting process.
  • Picked up bulk orders from vendors and delivered them to designated locations.
  • Conducted regular maintenance checks on equipment used in the mailroom such as printers, scanners, copiers.
  • Prepared reports detailing daily activity within the department for management review.
  • Adhered strictly to organizational policies concerning privacy and confidentiality when handling sensitive documents or materials.

Mailroom/Copy and Print Associate

TXU Electric
Dallas, TX
04.2005 - 01.2006
  • Performed daily maintenance of printers and copiers, including replenishing paper and toner.
  • Operated digital printing presses to print documents with accuracy and precision.
  • Provided customer service in person and over the phone.
  • Assisted customers with their copy and print needs by offering product recommendations.
  • Managed inventory of copy supplies such as paper, ink cartridges, toners.
  • Ensured that all jobs were completed within the specified deadlines.
  • Received and sorted incoming mail, packages, and courier deliveries.
  • Assisted in the preparation of outgoing mail by weighing packages, affixing postage, and completing necessary documentation.
  • Maintained a log of all incoming and outgoing mail items.
  • Operated postage meter machines to prepare outgoing letters and parcels for mailing.
  • Responded promptly to requests from other departments relating to their mailing needs.
  • Operated mail processing equipment and manually sorted mail.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Operated mail room equipment or machines to perforate, stuff envelopes or apply postage.
  • General office duties etc...

Education

Cosmetology - Cosmetology Education

Tint School of Makeup And Cosmetology
Irving, TX
10.2014

Some College (No Degree) - Business Administration and Management

Northlake College
Irving, TX

Some College (No Degree) - Paralegal Studies

El Centro College
Dallas, TX

Skills

  • Empathic listener and persuasive speaker
  • Good organization skills
  • Team building skills
  • Critical thinking skills
  • Able to grasp new concepts quickly
  • Attention to details
  • Ability to forecast budget
  • Cosmetology Principles Knowledge
  • Schedule Management
  • Business Management
  • Cross-Functional Teamwork
  • Production Reporting
  • Equipment Operation
  • Professionalism
  • Decision-Making
  • Problem-Solving Aptitude
  • Time Management Abilities

References

References available upon request.

Timeline

Customer Service/Hairstylist

JC Penny Salon
09.2022 - Current

Manager

Something Special Styling Salon and Boutique
12.2014 - 09.2018

Mailroom/Copy and Print Associate

Ricoh Business Solutions/ Locke Lord
03.2012 - 09.2013

Mail Clerk/ Office Clerk

Oce Business Services/ American Airlines
02.2008 - 01.2012

Mailroom Clerk

Bank of America
05.2007 - 12.2007

Mailroom/Copy and Print Associate

TXU Electric
04.2005 - 01.2006

Cosmetology - Cosmetology Education

Tint School of Makeup And Cosmetology

Some College (No Degree) - Business Administration and Management

Northlake College

Some College (No Degree) - Paralegal Studies

El Centro College

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Twishika Kemp-Johnson