Summary
Overview
Work History
Skills
Timeline
Generic

Kayla Lopez

Baldwin Park,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2026
2026
years of professional experience

Work History

Guest Service Representative

Extended Stay America
Arcadia, CA
03.2024 - 05.2025
  • Inputted guest information into computer system accurately and securely.
  • Performed housekeeping duties such as stocking supplies or cleaning rooms.
  • Assisted with luggage handling for incoming guests.
  • Monitored security cameras in lobby area as needed.
  • Provided excellent customer service while upholding company policies.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Kept accurate records of guest transactions.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Assisted with check-in and check-out procedures for guests.
  • Answered phones, responded to inquiries, and took messages.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Input and confirmed reservations for guests.

Lead Guest Service Representative

Extended Studio Hotels
San Dimas, CA
10.2024 - 12.2024
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Managed household errands and other essential duties.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Updated and maintained databases with current information.

Customer Service Cashier

United Pacific
Baldwin Park, CA
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Received payment by cash, credit cards, or automatic debits.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Processed credit card transactions accurately and efficiently.
  • Assisted customers with locating merchandise within the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Operated cash registers to process payments for goods and services.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

GMIT

Carl's Jr
Baldwin Park, CA
  • Recognized by management for providing exceptional customer service.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Updated and maintained databases with current information.
  • Trained new employees on proper use of kitchen equipment and safety protocols.
  • Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
  • Ensured that all food products were prepared fresh daily and stored properly.
  • Kept accurate records of sales transactions for end-of-day reconciliation purposes.
  • Monitored kitchen equipment such as fryers and ovens to ensure proper functioning and safety compliance.
  • Provided excellent customer service by greeting customers, taking orders, and answering questions.
  • Restocked supplies such as napkins, condiments for the convenience of customers.
  • Regularly checked inventory levels for restocking needs.
  • Replenished beverages throughout shift ensuring availability at all times.
  • Operated cash register to process customer payments accurately and efficiently.
  • Followed all health department guidelines for safe food handling practices.

Skills

  • Reservation management
  • Customer service
  • Inventory management
  • Cash handling
  • Customer relationship management
  • Active listening
  • Teamwork and collaboration
  • Positive reinforcement
  • Autism spectrum
  • Task prioritization
  • Bathing assistance
  • Nutritional support
  • Hospice care
  • Compassionate caregiving
  • Meal preparation
  • Emotional support
  • Housekeeping duties
  • Friendly and outgoing

Timeline

Lead Guest Service Representative

Extended Studio Hotels
10.2024 - 12.2024

Guest Service Representative

Extended Stay America
03.2024 - 05.2025

Customer Service Cashier

United Pacific

GMIT

Carl's Jr

Similar Profiles

CREATE PROFILE
Kayla Lopez