AMARUS PETER
Cordova,TN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes. Utilizing quantitative analysis tools to investigate problems thoroughly before developing comprehensive solutions, tailored specifically to each individual business need. Excels at presenting complex information in easy-to-digest format, allowing clients to make informed decisions quickly.
Overview
10
10
years of professional experience
Work History
Retail Store Consultant
FedEx
10.2023 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
- Mentored junior consultants, fostering professional growth and building strong team dynamics.
Assistant Rural Carrier
USPS
05.2023 - 07.2023
- Met performance targets consistently through hard work and efficient handling of each stop
- Followed strict package safety standards to protect customers and team members
- Distributed parcels and letters across -mile daily route of homes and businesses
- Sorted mail, arranging in delivery sequence for distribution
- Scanned labels on letters or parcels to confirm receipt
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
Team Member
Guthrie's Chicken Fingers
03.2022 - 06.2023
- Developed positive customer relationships through friendly greeting and excellent service
- Addressed customer needs, responding to specific requests
- Worked hard to learn required tasks quickly to maximize performance
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
- Built and maintained working relationships with peers and upper management.
Shift Manager
Wendy's
11.2020 - 03.2022
- Managed daily cash intake by counting out registers and tabulating profits
- Helped employees accomplish tasks during peak periods
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Resolved customer inquiries and complaints requiring management-level escalation
- Communicated with other shift managers to facilitate continuum of customer service
- Upheld company standards and compliance requirements for operations
- Coached employees on interactions with customers to drive exceptional service
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Recruited and trained new employees to meet job requirements
- Directed and led employees and team members on effective operations, methods and procedures.
HAIRSTYLIST ASSISTANT
Posh Hair Studio
08.2019 - 09.2020
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Recognized and took advantage of opportunities to increase business revenue
- Managed communications between team members, customers and vendors to keep operations efficient and successful
- Kept inventory levels optimized and supplies organized for forecasted demands
- Met targets consistently by working hard and with strong attention to detail
- Consulted with customers to understand desires and suggest best products to meet needs.
CASHIER CUSTOMER SERVICE
Burger King Corporation
08.2014 - 09.2018
- Worked closely with a wide range of customers, asked questions, collected information and assessed needs
- Processed customer transactions, including quotes and returns
- Ensured continuous provision of service excellence and customer satisfaction
- Maintained a friendly and customer-focused shopping platform
- Welcomed customers into the store and helped locate items
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Answered customer questions regarding merchandise and pricing.
HAIR STYLIST ASSISTANT
PSSWH, Celebrity Salons
12.2017 - 06.2018
- Assisted the stylist in mixing, applying and removing hair color
- Shampooed, conditioned and blow dried clients' hair
- Offered appointment information updates to guests in a polite and courteous manner
- Handled guest complaints calmly and professionally
- Communicated all client reservations to appropriate staff
- Answered a high-volume, multi-line telephone promptly and courteously
- Provided clients with detailed instructions on how to fill out intake forms
- Consistently followed all required protocols for scheduling spa appointments
- Performed inventory and restocking assignments as necessary
- Called clients to confirm upcoming appointments
- Followed through with client requests in a timely manner.
PATIENT CARE ASSISTANT
Homecare Health Services
04.2015 - 09.2017
- Coached patients and caregivers on treatment processes, hospital policies, medication hazards, specific diets and doctor advice
- Completed documentation of care, hospital actions and patient activities
- Monitored ongoing care and proactively corrected problems.
AIDE
Sunshine Daycare Center
02.2015 - 09.2015
- Offered caring companionship and emotional support
- Organized and participated in fun and educational activities with children
- Provided grooming and mobility assistance to support daily living needs
- Promoted good health by preparing meals with organic and natural ingredients
- Administered medications and kept appropriate records.
Education
DIPLOMA - Cosmetology Education
Parisian Beauty Academy, Paul Mitchell Partner School
Hackensack, NJ01.2017
High School Diploma -
Dumont High School
Dumont, NJ06.2014
Skills
- Attention to detail
- Problem-solving
- Multitasking
- Verbal communication
- Decision Making
- Interpersonal Skills
- Opening and Closing Procedures
- Flexible Schedule
- Mentoring and Coaching
- Documentation and Reporting
- Verbal and Written Communication
- Staff Training
- Performance Evaluations
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Analytical Thinking
Languages
English
Full Professional
Timeline
Retail Store Consultant
FedEx
10.2023 - Current
Assistant Rural Carrier
USPS
05.2023 - 07.2023
Team Member
Guthrie's Chicken Fingers
03.2022 - 06.2023
Shift Manager
Wendy's
11.2020 - 03.2022
HAIRSTYLIST ASSISTANT
Posh Hair Studio
08.2019 - 09.2020
HAIR STYLIST ASSISTANT
PSSWH, Celebrity Salons
12.2017 - 06.2018
PATIENT CARE ASSISTANT
Homecare Health Services
04.2015 - 09.2017
AIDE
Sunshine Daycare Center
02.2015 - 09.2015
CASHIER CUSTOMER SERVICE
Burger King Corporation
08.2014 - 09.2018
DIPLOMA - Cosmetology Education
Parisian Beauty Academy, Paul Mitchell Partner School
High School Diploma -
Dumont High School