Shirley Pittman
Lawrenceville,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Highly proactive manager with 20+ years of experience in customer service in the healthcare industry. Background includes sales, management and customer service in fast-paced settings.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
King Kong Wings & I Love Wings
11.2021 - 12.2023
- Enhanced customer satisfaction through consistent delivery of high-quality food and service for both restaurants.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
E-Commerce Associate
National Vision, Inc
04.2019 - 07.2020
- Responding to customers via email, averaging 20 emails hourly, or when taking calls, 40-60 daily, working new orders via queues 25 orders an hour
- Completed order entry, processed orders, verified orders Rx by store acct online, or by Store Associate.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Client Service Analyst
Ebix, Inc
05.2017 - 05.2018
- Accurately processed insurance documents and client requests using data entry skills, support client service needs including responding to 120+ emails, fax, and calls.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Managed multiple deadlines simultaneously while maintaining attention to detail in all tasks performed.
- Contributed to the creation of internal reports detailing department performance metrics and areas for improvement.
- Maintained confidentiality of sensitive client information, adhering strictly to company policies regarding privacy protection.
First Notice of Loss Representative
AIG
11.2012 - 06.2015
- Performed special projects, reviewed insurance policy information to determine coverage
- Answered average of 150 calls, emails and faxes per day, addressed customer inquiries.
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
- Developed comprehensive reports, enabling management to make informed decisions based on accurate data analysis.
Assessment Coordinator
Alere
03.2008 - 02.2012
- Completed 250+ assessments for the maternity care program, while educating and aiding women with maternity care for individuality.
- Stayed up to date on current assessment trends and laws.
- Consistently met or exceeded performance goals, contributing to overall success of call center.
- Boosted efficiency in test administration through proactive identification of potential challenges and prompt resolution of issues.
Education
University of Phoenix
Tempe, AZSkills
- Customer Engagement
- Operations Management
- Recruitment
- Performance Evaluation
- Account Authorizations
- Transactions reconciliation
- Tech savvy (salesforce, excel, etc)
- Claims Processing
- HIPAA
- Business Development
Timeline
Restaurant Manager
King Kong Wings & I Love Wings
11.2021 - 12.2023
E-Commerce Associate
National Vision, Inc
04.2019 - 07.2020
Client Service Analyst
Ebix, Inc
05.2017 - 05.2018
First Notice of Loss Representative
AIG
11.2012 - 06.2015
Assessment Coordinator
Alere
03.2008 - 02.2012
University of Phoenix
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