Talented Inside Sales and Customer Service Representative, successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Overview
11
11
years of professional experience
Work History
Inside Sales Development & Customer Care Services
Wells Solar & Electrical Services
04.2019 - Current
Prospect, nurture and qualify warm leads. Act as first point of contact and set appointments with outside sales team with prospective clients.
Manage calls effectively and efficiently in fast-pace, challenging call center environment, making 200+ outbound and inbound calls daily.
Build rapport, determine needs, deliver solutions, and overcome objections through consultative selling skills.
Meet or exceeds sales targets and quotas to contribute to overall sales goals and revenue of company.
Collaborate with outside sales representatives, marketing and other departments to generate leads and close sales.
Use CRM software to maintain detailed contact logs and account records.
Educate customers about billing, payment processing and support policies and procedures. Create invoices.
Manage and coordinate service teams to achieve successful completion of service projects.
Administrative Assistant
Beansprout Pediatrics
05.2018 - 04.2019
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained and updated patient records for accurate, current medical histories.
Supported office staff and operational requirements with administrative tasks.
Conducted insurance verification and preauthorizations and managed patient charts.
Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Obtained case history and gathered triage information to determine appropriate avenue for care.
Customer Service Representative Team Lead
Oak Hill Technology
05.2012 - 06.2018
Answered constant flow of customer calls with minimal wait times.
Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
Coordinated implementation of people-related services, policies and programs through departmental staff.
Processed debit and credit card and electronic check payments.
Met customer call guidelines for service levels, handle time and productivity.
Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Trained team members on performance metrics and consumer behavior identification.
Education
High School Diploma -
Manor High School
Manor, TX
05.2006
Skills
Project Development
Time Management
Account Acquisition
Overcoming Objections
Solution Coordination
Paperwork Drafting
Sales Expertise
Verbal and Written Communication
Payment Collection and Processing
Call Center Operations
Quality Assurance Controls
HIPAA and Confidentiality Compliance
Timeline
Inside Sales Development & Customer Care Services
Wells Solar & Electrical Services
04.2019 - Current
Administrative Assistant
Beansprout Pediatrics
05.2018 - 04.2019
Customer Service Representative Team Lead
Oak Hill Technology
05.2012 - 06.2018
High School Diploma -
Manor High School
Similar Profiles
Brian SalgadoBrian Salgado
Service Technician at Wells Solar & Electrical ServicesService Technician at Wells Solar & Electrical Services
Marketing Officer – Cebu Operations at ATINOT Solar, Electrical and Air-conditioning Services & A I Construction Services (AICS)Marketing Officer – Cebu Operations at ATINOT Solar, Electrical and Air-conditioning Services & A I Construction Services (AICS)