Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Goodwin

Austin,TX

Summary

Talented Inside Sales and Customer Service Representative, successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.

Overview

11
11
years of professional experience

Work History

Inside Sales Development & Customer Care Services

Wells Solar & Electrical Services
04.2019 - Current
  • Prospect, nurture and qualify warm leads. Act as first point of contact and set appointments with outside sales team with prospective clients.
  • Manage calls effectively and efficiently in fast-pace, challenging call center environment, making 200+ outbound and inbound calls daily.
  • Build rapport, determine needs, deliver solutions, and overcome objections through consultative selling skills.
  • Meet or exceeds sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Collaborate with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Use CRM software to maintain detailed contact logs and account records.
  • Educate customers about billing, payment processing and support policies and procedures. Create invoices.
  • Manage and coordinate service teams to achieve successful completion of service projects.

Administrative Assistant

Beansprout Pediatrics
05.2018 - 04.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained and updated patient records for accurate, current medical histories.
  • Supported office staff and operational requirements with administrative tasks.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Obtained case history and gathered triage information to determine appropriate avenue for care.

Customer Service Representative Team Lead

Oak Hill Technology
05.2012 - 06.2018
  • Answered constant flow of customer calls with minimal wait times.
  • Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Processed debit and credit card and electronic check payments.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.

Education

High School Diploma -

Manor High School
Manor, TX
05.2006

Skills

  • Project Development
  • Time Management
  • Account Acquisition
  • Overcoming Objections
  • Solution Coordination
  • Paperwork Drafting
  • Sales Expertise
  • Verbal and Written Communication
  • Payment Collection and Processing
  • Call Center Operations
  • Quality Assurance Controls
  • HIPAA and Confidentiality Compliance

Timeline

Inside Sales Development & Customer Care Services

Wells Solar & Electrical Services
04.2019 - Current

Administrative Assistant

Beansprout Pediatrics
05.2018 - 04.2019

Customer Service Representative Team Lead

Oak Hill Technology
05.2012 - 06.2018

High School Diploma -

Manor High School
Stephanie Goodwin