Raeanna Sartor
Winter Springs,FL
Summary
Dynamic leader with proven success in customer service and sales throughout her career. Excelled in relationship management and service upselling, enhancing customer retention and satisfaction. Skilled in multitasking and maintaining calm under pressure, consistently achieving performance targets. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Lead Customer Service Representative
Winter Springs Veterinary Clinic
07.2022 - Current
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Established positive relationships with clients through regular follow-ups and personalized service offerings.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Assistant Manager
Hurricane Grill & Wings
06.2017 - 12.2019
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased sales through effective merchandising strategies and targeted promotions.
Shift Key Holder
Natures Table
11.2015 - 06.2017
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Completed store opening and closing procedures.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Improved customer service by projecting friendly and knowledgeable attitude.
Server Trainer
Tilted Kilt
12.2012 - 10.2015
- Trained new team members on restaurant procedures, menu items, and performance techniques.
- Taught servers to memorize menu ingredients and provide information on preparation methods for healthy and safe eating for those who have food allergies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Education
Winter Springs High School
Winter Springs, FL05.2012
Skills
- Sales closing
- Calm under pressure
- Call management
- Work prioritization
- Willingness to lead
- Customer service
- Attention to detail
- Multitasking and organization
- Positive and friendly
- Interpersonal communication
- Relationship management
- Understanding customer needs
- Service upselling
- Brand representation
Timeline
Lead Customer Service Representative
Winter Springs Veterinary Clinic
07.2022 - Current
Assistant Manager
Hurricane Grill & Wings
06.2017 - 12.2019
Shift Key Holder
Natures Table
11.2015 - 06.2017
Server Trainer
Tilted Kilt
12.2012 - 10.2015
Winter Springs High School
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