Experienced Site Procurement Manager with over 20 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
22
22
years of professional experience
Work History
Site Procurement Manager
Preferred Global Equipment
Blue Ash, OH
09.2016 - Current
Reviewed and issued approximately 1,000 purchase orders per month after choosing ideal vendor and drive procurement process.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
Developed productive relationships with key account holders.
Authorized purchase orders and consumables through Ariba, Coupa and Sage.
Assessed areas of service concern and developed improvement plans.
Developed and maintained courteous and effective working relationships.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Processed approximately 500 - 750 invoices per month.
Excel Coordinator
Koncertit
Blue Ash, OH
06.2016 - 08.2016
Gathered and organized materials to support operations.
Aided colleagues, managers and customers through regular communication and assistance.
Managed filing systems for electronic and hard copy documents to keep organized records.
Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
Entered and maintained departmental records in company database.
Resolved problems, improved operations and provided exceptional service.
Manager
Coffee Cup Overflowing
Fairfield Township, OH
01.2015 - 08.2015
Prepared and recommended long-range plans for development of department personnel.
Established and updated work schedules to account for changing staff levels and expected workloads.
Recorded inventory sales into organization's weekly income report.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Developed and maintained relationships with customers and suppliers through account development.
Approved regular payroll submissions for employees.
Cosmetologist
Managing Cosmetologist
West Chester, OH
07.1995 - 07.2011
Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
Prepared billings and estimates for customers.
Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Suggested treatments and styles to suit customer appearance and fashion choices.
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.