Cory Smith
Draper,United States
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Website Build Team Lead
Boostability
12.2020 - 11.2023
- Assured 99% productivity goal was met, through connections and sprints
- Configured and maintained 300+ websites using WordPress, ensuring latest updates and security patches were applied as available
- Conferred with other supervisors to coordinate operations and reduce turnaround time by 3 hours per team.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
Service Coordinator
Protek
01.2019 - 01.2021
- Managed and coordinated daily operations, servicing 46 unique business.
- Liaised between 240 customers and 5 technical departments to ensure successful completion of projects
- Oversaw daily scheduling of staff 9 staff members, and scheduling 75+ tickets
- Enhanced customer satisfaction by efficiently addressing and resolving service issues within a 2 day SLA
Operations Manager
ServiceMaster Clean
01.2016 - 12.2018
- Successfully managed high-volume EVS portfolio with 114 employees
- Developed and maintained relationships with 46 different nursing, surgical, and technical teams of each location.
- Implemented new inventory management system to optimize stock levels and reducing waste by 11%
- Reduced turnaround time for project completion through effective resource allocation and team management.
Skills
- Performance Monitoring
- Schedule Management
- SLA
- KPI
Certification
- Google IT Support
- Google Project Management
Timeline
Website Build Team Lead
Boostability
12.2020 - 11.2023
Service Coordinator
Protek
01.2019 - 01.2021
Operations Manager
ServiceMaster Clean
01.2016 - 12.2018
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