Cherri Johnson
Summary
Accomplished Customer Service Professional with a proven track record at Southwest Airlines, enhancing customer satisfaction and resolving inquiries with empathy and efficiency. Skilled in Microsoft Excel and active listening, adept at transforming high-stress situations into positive customer experiences, significantly boosting loyalty and repeat business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I have truly worked for the public all my life because I get joy out of making people happy. I do more for others than I do for myself. I am adamant about making sure when my passengers leave me they understand fully what to expect once they leave me. I try to humble myself and put myself in the person shoes and try to solve the issue before having to got to someone over me.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
H&R Block Tax Svc
12.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Beau Rivage Hotel And Casino
03.2019 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Sales Representative
Dillard's Department Store
07.2017 - 03.2019
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Worked as the Counter Manager for Lancome Cosmetics
Customer Service Cashier
Belk Department Store
10.2010 - 07.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Worked in every department of the store including the fine jewelry department and was the Fragrance Counter Manager
Customer Service Representative
Beau Rivage Resort & Casino
08.2006 - 03.2009
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Was a Dinner Reservationist and transferred to Room Service Sales. Made sure all food orders were correct for the guest Dinning experience.
Customer Service Representative
Beau Rivage Resort & Casino
04.2001 - 08.2005
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance
- Left because of Hurricane Katrina but returned One year later for the reopening.
Customer Service Agent
Southwest Airlines
05.1994 - 04.2001
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Worked all inside areas of the airlines (ie: Ticket Counter, Gates and Baggage Claim.) Also was Acting Counter Supervisor when needed. Always made sure my passengers were smiling before they boarded their plane
Education
High School Diploma -
Morningside High School
Inglewood, CA06.1973
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Call Center Operations
- Professional telephone demeanor
Timeline
Customer Service Representative
H&R Block Tax Svc
12.2023 - 04.2024
Customer Service Representative
Beau Rivage Hotel And Casino
03.2019 - 12.2023
Customer Service Sales Representative
Dillard's Department Store
07.2017 - 03.2019
Customer Service Cashier
Belk Department Store
10.2010 - 07.2017
Customer Service Representative
Beau Rivage Resort & Casino
08.2006 - 03.2009
Customer Service Representative
Beau Rivage Resort & Casino
04.2001 - 08.2005
Customer Service Agent
Southwest Airlines
05.1994 - 04.2001
High School Diploma -
Morningside High School
Similar Profiles
Stephani BoggessStephani Boggess
Receptionist at H&r Block Tax SvcReceptionist at H&r Block Tax Svc
Andrew RothenbergAndrew Rothenberg
Tax Preparer at H&r Block Tax SvcTax Preparer at H&r Block Tax Svc
SABRINA M BUCHANANSABRINA M BUCHANAN
Tax Professional at H&R Block Tax SvcTax Professional at H&R Block Tax Svc
Shirley UpshawShirley Upshaw
Tax Preparer at H&r Block Tax SvcTax Preparer at H&r Block Tax Svc
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go