Summary
Overview
Work History
Education
Skills
Timeline
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John Vozar

Goodyear,AZ

Summary

Dynamic and results-driven seasoned healthcare professional with a proven track record of driving growth and leading successful service-oriented businesses to new heights.  I have extensive experience in developing and fostering relationships at all levels with a specialty in C-Suite relationship building.  Leveraging a blend of strategic vision, operational expertise, and exceptional customer service acumen, I have consistently delivered results in challenging and rapidly changing environments. With a passion for excellence and a commitment to building high-performing teams, I excel at developing and executing innovative strategies that enhance customer satisfaction and establish market leadership. Looking to leverage my skills and experience to make a transformative impact on an organization's service delivery and overall success.

Overview

13
13
years of professional experience

Work History

Chief Executive Officer-Banner Surgery Center Desert Vista & North Scottsdale

Atlas Healthcare Partners
11.2022 - Current
  • Developed and implemented strategic plans to drive revenue growth and operational efficiency with a result of over 1 million dollars in monthly surgery revenue
  • Led a team of healthcare professionals to ensure high quality patient care and excellent patient outcomes that resulted in The Joint Commission Accredidation.
  • Collaborated with physicians, nurses, and staff to optimize workflow and promote a positive work environment that led to 100 NPS score for physician experience and 90%ile in employee engagement.
  • Oversaw budgeting and financial management to achieve profitability targets and maintain financial stability

Vice President-Service Delivery

Atlas Healthcare Partners
03.2020 - 11.2022
  • Developed and implemented a comprehensive patient and physician experience strategic plan for start up ASC management company.
  • Led cross-functional teams to identify areas for improvement in service delivery and develop solutions to streamline operations.
  • Collaborated with stakeholders to align service delivery initiatives with company goals and objectives, ensuring a customer-centric approach.
  • Increased overall patient satisfaction to 70%ile from 20%ile.
  • Increased physician experience NPS from 60 to 85.

Market Director-Patient Experience

HCA West Florida Division
03.2019 - 03.2020
  • Implemented patient experience initiatives across multiple hospitals within the market to improve overall satisfaction scores by 15%.
  • Led a team of patient experience managers in developing and implementing best practices to enhance the quality of care and service delivery.
  • Collaborated with hospital leadership to create and implement strategies for improving patient engagement and communication.
  • Worked closely with cross-functional teams to identify and address gaps in patient experience, resulting in increased patient loyalty and retention rates.

Assistant Vice President-Patient Experience

HCA-North Texas Division
04.2017 - 04.2019
  • Developed and implemented patient experience strategies to enhance overall satisfaction scores in a multi-hospital system resulting in moving HCAHPS from 50%ile to 78%ile in 18 months.
  • Managed a team of patient experience coordinators and frontline staff to ensure consistent delivery of high-quality patient-centered care across all touchpoints.
  • Collaborated with hospital leaders to establish and maintain a culture of patient-centered care, including the development of training programs for staff and providers.
  • Spearheaded the implementation of a highly successful cross-disciplinary collaborative resulting in #1 patient experience rating within HCA.

Director-Patient Experience

HCA-Clearlake Regional Medical Center
06.2015 - 05.2017
  • Spearheaded initiatives to improve patient satisfaction scores by implementing comprehensive training programs for staff on impactful communication and customer service techniques
  • Developed and oversaw the implementation of patient experience surveys to collect feedback and identify areas for improvement, leading to a 15% increase in overall patient satisfaction
  • Collaborated with cross-functional teams to create a patient-centered culture, resulting in reduced wait times and increased patient engagement
  • Led the establishment of a patient advocacy program to address patient concerns and complaints in a timely and effective manner, resulting in a 20% decrease in patient grievances

National Accounts Coach

Studer Group
05.2011 - 05.2015
  • Responsible for developing and implementing system wide patient experience plan for multi-hospital health care systems.
  • Developed and delivered customized training programs to drive overall patient and employee satisfaction metrics.
  • Provide one-on-one coaching and mentoring to healthcare leaders to maximize their potential.
  • Spearheaded workshops and training sessions for multi-unit healthcare systems to develop leadership skills and drive the patient and employee experience

Education

MBA - Healthcare Administration

Western Governors University
Salt Lake City
12-2020

Bachelors of Arts - Secondary Education/English

Bloomsburg University
Bloomsburg, PA
12-2012

Skills

  • Leadership
  • Collaborator
  • Executive Presence

Timeline

Chief Executive Officer-Banner Surgery Center Desert Vista & North Scottsdale

Atlas Healthcare Partners
11.2022 - Current

Vice President-Service Delivery

Atlas Healthcare Partners
03.2020 - 11.2022

Market Director-Patient Experience

HCA West Florida Division
03.2019 - 03.2020

Assistant Vice President-Patient Experience

HCA-North Texas Division
04.2017 - 04.2019

Director-Patient Experience

HCA-Clearlake Regional Medical Center
06.2015 - 05.2017

National Accounts Coach

Studer Group
05.2011 - 05.2015

MBA - Healthcare Administration

Western Governors University

Bachelors of Arts - Secondary Education/English

Bloomsburg University

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John Vozar