Nicole T Denham
Plainfield,IL
Summary
Detail-oriented professional with extensive experience in HR operations and talent acquisition, adept at managing communications, facilitating meetings, and enhancing employee engagement. Proven ability to handle multiple priorities and develop processes that align with business objectives. Strong organizational and interpersonal skills, with a commitment to fostering team collaboration and optimizing operational efficiencies.
Overview
13
13
years of professional experience
Work History
Manager of HR Operations
Follett Higher Education
Westchester, IL
12.2018 - 02.2024
- Developed and managed communications and presentations that adhered to brand standards, enhancing internal and external stakeholder engagement
- Facilitated onboarding and off-boarding processes, ensuring compliance with established procedures and supporting a smooth transition for new employees
- Organized and planned recurring meetings, ensuring thoughtful preparation to maximize the success and impact of each session
- Collaborated with leadership to maintain and update HR playbooks and procedural documents, ensuring alignment with organizational goals
- Served as a point of contact for employee inquiries, troubleshooting issues, and providing timely support to enhance team satisfaction
Corporate Customer Service Manager
Paper Source
Chicago, IL
10.2010 - 12.2018
- Managed scheduling and coordination of account-wide training and recruitment events, promoting team engagement and collaboration
- Developed onboarding materials and documentation to streamline processes and enhance the new employee experience
- Coordinated training schedules and tracked employee progress, ensuring alignment with organizational needs and objectives
- Engaged in ongoing communication with employees, ensuring clarity around processes and addressing concerns effectively
Education
Bachelor of Arts - Management
DePaul University
Skills
- Onboarding & Off-boarding Processes
- Document Management
- Proficient in MS Office Suite
- Communication & Presentation Development
- Meeting Facilitation & Planning
Awardsandaccolades
- Stand out Performer (2019)
- Passion for the Brand (2017)
- Best Team Improvement (2016)
- Brand Ambassador (2013)
Timeline
Manager of HR Operations
Follett Higher Education
12.2018 - 02.2024
Corporate Customer Service Manager
Paper Source
10.2010 - 12.2018
Bachelor of Arts - Management
DePaul University