Dominique Miller
Jersey City,NJ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Change Management Manager
Verisk Analytics Inc.
Jersey City, NJ
02.2007 - 07.2020
- Oversaw Change Management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Partnered with business teams to understand needs and mitigate potential problems.
- Collected, arranged and input information into database system.
- Increased efficiency of Change Management implementations by providing daily and weekly reporting for distribution to department leaders.
- Instrumental in successful infrastructure change rate of 99.5% through leading weekly Change Advisory Board meeting with business and technical teams.
- Matured Change Management processes by initiating process flow enhancements, updating documentation and incorporating agile methodologies.
Customer Service Associate
JC Penney Stores
Jersey City, NJ
12.2007 - 09.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Recommended products to customers, thoroughly explaining details.
- Helped locate and obtain out-of-stock products based on customer requests.
- Resolved order issues over phone and in-person with over 75 customers daily.
- Collected and returned non purchased or returned items to
correct shelf locations and arranged displays to promote
sales.
Student Intern
New Jersey Board Of Public Utilities
Newark, NJ
12.2002 - 02.2007
- Provided administrative and secretarial support to President and Chief of Staff.
- Reviewed high-quality communications for internal and external use.
- Gained operational knowledge and supported departmental needs.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Responsible for thorough processing of all constituent letters.
- Assisted front desk receptionist as needed with very busy switchboard for both incoming and outgoing calls.
- Coordinated and maintained filing system for active and inactive complaints.
Education
High School Diploma -
Essex County Vocational High School
Newark, NJ06.2003
Skills
- Critical Thinking
- Excellent Communication
- Teamwork and Collaboration
- Data Entry
- Dependable and Responsible
- Problem-Solving
Additional Information
Core Technologies Used: MS Office, Teams, Tableau, ServiceNow, Visio
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
JC Penney Stores
12.2007 - 09.2010
Change Management Manager
Verisk Analytics Inc.
02.2007 - 07.2020
Student Intern
New Jersey Board Of Public Utilities
12.2002 - 02.2007
High School Diploma -
Essex County Vocational High School
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