Sophia Fleck
Chicago,IL
Summary
Dynamic Team Lead turned florist, with 5+ years of experience in leading and motivating teams to achieve their goals. Proven track record of improving team performance, enhancing productivity, and fostering a positive work culture. Skilled in communication, conflict resolution, and strategic planning to drive projects to successful completion. Seeking to leverage my leadership skills to drive growth and success within a dynamic organization.
Overview
5
5
years of professional experience
Work History
Florist
Ashland Addison Florist
09.2024 - Current
- Quoted, generated, and processed customer orders to meet specifications for various occasions.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Collaborated closely with customers to create unique designs for bouquets.
- Managed daily opening and closing of florist shop to prepare for incoming customers.
- Managed around 20-30 incoming calls and emails per day.
Team Lead
Barks n Rec
01.2023 - 09.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed 30-50 dogs of varying breeds and sizes, providing attentive care.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
- Observed animals closely to understand individual needs and behaviors
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Bonded closely with all dogs.
- Prepared food, water and medications following instructions from pet owners.
Dog Handler
Bark Bark
08.2022 - 01.2023
- Adept at providing excellent care to a wide variety of breeds of dogs in a kennel setting
- Monitor and record food intake, exercise, and health care for each dog
- Responsible for the daily maintenance of the kennel, including cleaning, feeding, and exercising
- Skilled in handling dogs in a calm and gentle manner
- Able to effectively communicate with owners and staff members
Team Member
Walmart
12.2021 - 07.2022
- Demonstrated strong communication skills in daily interactions with colleagues and customers
- Assisted team leader in delegating tasks and ensuring all team members were on track with their assignments
Associate
Anna Held Floral Studios
09.2019 - 05.2020
- Collaborated with a team to effectively set up wedding floral displays and arrangements
- Utilized strong communication skills to work with clients and coworkers to meet client expectations
Education
High School -
Senn High School
Chicago, IL06.2021
Skills
- Leadership
- Effective Communication
- Team Motivation
- Crisis Management
- Professionalism
- Animal Care
- Calm Handling
- Collaboration
- Task Delegation
- Detail Oriented
- Quick Learner
- Organized
- Adaptable
- Empathetic
- Problem Solver
Timeline
Florist
Ashland Addison Florist
09.2024 - Current
Team Lead
Barks n Rec
01.2023 - 09.2024
Dog Handler
Bark Bark
08.2022 - 01.2023
Team Member
Walmart
12.2021 - 07.2022
Associate
Anna Held Floral Studios
09.2019 - 05.2020
High School -
Senn High School
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