Nancy Della Torre

Work History

Real Estate Broker/Property Manager

Dragas Group

Virginia Beach, VA

05.1996 - Current

Obtained agreements from property owners to place properties for sale/rent with real estate firms.
Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
Arranged for title searches of properties being sold and gave buyers virtual and physical tours of properties.
Established and developed real estate agency, driving recruitment and operational growth.
Negotiated real estate contracts to navigate transactions between buyers and sellers.
Compared properties possessing similar features to determine competitive market prices.
Manage up to 10 agents.
Collected fees and documented payment processes for property transactions.
Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
Assisted clients in financial planning for purchase.
Generated lists of properties for sale, locations, descriptions and available financing options.
Monitored social media and online sources for industry trends.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Oversee management of 21 properties while providing general service to tenants.
Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Compiled maintenance and repair requests for submission to service department and reached out to local contractors for bid proposals.
Delivered emergency 24-hour on-call service for tenants on building issues.
Handled disciplinary actions, performance appraisals and terminations of company staff.
Coordinated appointments to show marketed properties.
Developed and maintained list of available properties suited to different needs and budgets for both commercial and residential.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Developed and executed plan to achieve and maintain 99% or better rate of occupancy.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Maintained building systems by working with maintenance services and supervised repairs.

Site Resident Manager

S.L. Nusbaum Realty Co

Norfolk, VA

06.1988 - 03.2006

Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices
Promoted positive company and owner relationships through proactive attention to concerns
Developed annual operating budgets and forecasts, as well as sales and marketing plans
Evaluated and recommended changes in rental pricing strategies to remain competitive in market
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
Oversaw monthly collections of funds, maintaining high payment rates by building positive relationships with tenants
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
Verified income, assets and expenses and completed file tracking sheet for each applicant
Generated leads for sales and rental properties through cold calls and referrals
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
Maintained sufficient number of units market-ready at all times

Summary

Overview

Work History

Real Estate Broker/Property Manager

Site Resident Manager

Education

BBA - Business Management

Real Estate Broker

Skills

Timeline

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