Summary
Overview
Work History
Education
Skills
Timeline
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Raechel Shelton

Lansing ,MI

Summary

Dedicated Medical Assistant with a proven track record at MHC, excelling in patient engagement and HIPAA-compliant communications. Expert in EMR/EHR systems and adept at maintaining confidentiality, enhanced patient care coordination significantly. Renowned for professionalism and adaptability, consistently improving patient relations and operational efficiency.

Overview

5
5
years of professional experience

Work History

Medical Assistant

MHC
01.2018 - 10.2022

Handled patient communications via inbound and outbound calls. Scheduled them for their yearly medication review with a pharmacist over the phone.

  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Performed medical records management, including filing, organizing and scanning documents.

Patient Engagement Coordinator

Cardinal Health
10.2022 - 05.2023

Handled patient communications via inbound and outbound calls. Scheduled them for their yearly medication review with a pharmacist over the phone. Answered over 100 calls a day.

Education

Associate Of Applied Science - Medical Assistant

Baker College
Flint, MI
2018

Bachelor - Health Administration

Baker College
Flint, MI
2022

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Data entry
  • Electronic health records
  • Electronic medical records
  • Compassionate
  • Professionalism and ethics

Timeline

Patient Engagement Coordinator

Cardinal Health
10.2022 - 05.2023

Medical Assistant

MHC
01.2018 - 10.2022

Associate Of Applied Science - Medical Assistant

Baker College

Bachelor - Health Administration

Baker College

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Raechel Shelton